Energetic and bilingual customer service professional with dynamic safety and service skills as well as history of meeting company goals utilizing consistent and organized practices.. Poised, personable and dedicated to a team-driven environment. Known for excellent customer relations and welcoming attitude.
Hi, I’m
Lea Misigaro
Antioch,TN
Summary
Overview
15
years of professional experience
15
years of post-secondary education
Work History
University of Tennessee at Martin Catering Service
Catering
09.2009 - 05.2010
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Prepared dishes for catering events or during high-volume shifts.
- Cleared dishes and glassware quickly following each course.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Ordered food items and supplies needed to fulfill catering jobs.
- Monitored dietary restrictions and served guests with special needs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices
Lyft Uber
Lyft/Uber Driver
09.2017 - Current
Job overview
- Helping people feel at ease, so they can unwind and have an enjoyable rest of the day, which offering an awesome ride.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Inovalon
Inovalon Scheduling Specialist
03.2019 - 09.2019
Job overview
- Provided detailed information about available services and requirements.
- Documented calls and appointments using CRM Software
- Called patience to coordinate schedules and set appointments.
- Established rapport with callers to build loyalty and support retention goals.
- Set up and update accounts with the latest information.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted office team by making phone calls, copies and appointments.
- Entered daily data in computer systems and documented office activities.
- Scheduled and confirmed appointments and meetings for senior management team.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to independently handle over 125 calls each day.
Lyft
Critical Response representative
01.2018 - 09.2018
Job overview
- Be the first point of contact for our Trust and Safety team
- Be a calm and empathetic voice in critical and emotional situations
- Provide friendly, timely support to Lyft drivers and passengers via phone and email.
- Meticulously document all support contacts in a CRM system
- Aptitude and willingness to learn technical concepts in an ever-changing environment
- Documented evidence for fraud cases by interviewing involved parties, obtaining statements and reviewing and analyzing records and files.
- Received and evaluated complaints regarding fraud, deception and misrepresentation.
- Identified and pursued leads to obtain evidence regarding fraud cases.
- Coordinated fraud investigations with law enforcement agencies, regulatory agencies and other relevant entities.
- Planned, coordinated and conducted investigations involving broad scope of fraud and related offenses to detect and verify suspected criminal violations.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Federal Mogul
Warehouse Associate
01.2015 - 01.2016
Job overview
- Oversaw proper picking/packing of products for deliver installed bracing and strapping needed to ready transport of the delivery
- Cleaned and reboxed products to be shipped to the customer
- verified orders picked to ensure accuracy and efficiency by utilizing the factory's tracking system by using the inventory tracking codes to insure accurate records of the product within the factory
- Managed work with little supervision when it came to important tasks that were for customers in and out of the country.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Waffle House
Sales Associate
07.2012 - 01.2015
Job overview
- Provided positive first impressions to welcome existing, new and potential customers.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
Wal-Mart
Deli Associate
03.2011 - 12.2011
Job overview
- Caring for customers with a smile and a wonderful attitude continues to give me both intrapersonal and interpersonal skills
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Self Employed
Occasional Babysitter
06.2010 - 08.2020
Job overview
- Played games, worked on puzzles and read books to young children.
- Cared for children and completed associated tasks such as snack preparation and picking up toys.
- Communicated with parents about daily activities and behaviors.
- Provided distractions and calming methods when necessary.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
- This was the only paid babysitting job I have ever had taught me to be more firm but fair as well as nurturing..
ROBERTHALF CONSULTING. Kansas, USANashville, TN
Operations Specialist
08.2023 - Current
Job overview
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
Middle Tennessee State UniversityMurfreesboro, TN
Bachelor of Science from Biochemistry & French
08.2010 - Current
University Overview
Southern Careers Institute IncAustin, TX
Certificate from Data Science
2022.11 - 2023.05 (6 education.months_Label)
University Overview
Skills
- Customer Service
- Conflict Negotiation
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Troubleshooting Network Issues
- Defect Analysis and Resolution
- System Corrections
- R
- Phone Calls
- Internet Communication
- Programming Languages
- Written And Verbal Communication
- Networking
- Data Mining
- Microsoft Visio
- Data Mapping
- Python Programming
- Data Science with R Programming
- Data Visualization and Presentations
- Microsoft Power BI
Accomplishments
Accomplishments
- Computer Skills -10+ years
- Cash Handling -3 years
- Driving Experience -4 years
- Dispatch-Less than 1 year
- Experience with Children-10+ years
- Food Service-5 years
- Front Desk-1 year
- Home Care-1 year
- Kitchen Experience-3 years
- French-10+ years
- Organizational Skills-8years
- Presentation Skills-10+ years
- QuickBooks-1 year
- Restaurant Experience-2 years
- Retail Sales-3 years
- Windows-10+ years
- Zendesk-2 yearsmac os-3 yearstelemarketing-4 years
- Order Picker
- CRM Software
- Salesforce
- RF Scanner
- Catering
- Technical Support
- Tutored students per month.
- Became a go-to resource for Math, English, History, and different form of Data.
- Made recommendations on business intelligence tools to cut processing time by 10%.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
French
Native or Bilingual
Additional Information
Additional Information
https://github.com/MuKK-Tcheb?tab=repositories
Timeline
Operations Specialist
ROBERTHALF CONSULTING. Kansas, USA
08.2023 - Current
Southern Careers Institute Inc
Certificate from Data Science
2022.11 - 2023.05 (6 education.months_Label)
Inovalon Scheduling Specialist
Inovalon
03.2019 - 09.2019
Critical Response representative
Lyft
01.2018 - 09.2018
Lyft/Uber Driver
Lyft Uber
09.2017 - Current
Warehouse Associate
Federal Mogul
01.2015 - 01.2016
Sales Associate
Waffle House
07.2012 - 01.2015
Deli Associate
Wal-Mart
03.2011 - 12.2011
Middle Tennessee State University
Bachelor of Science from Biochemistry & French
08.2010 - Current
Occasional Babysitter
Self Employed
06.2010 - 08.2020
Catering
University of Tennessee at Martin Catering Service
09.2009 - 05.2010
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