Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Mitchell

Milwaukee

Summary

Operations Crew Leader at MWF LLC with expertise in managing crews and ensuring safety compliance. Demonstrated success in enhancing productivity and customer satisfaction through strong leadership and communication skills. Committed to continuous improvement, leading to increased team morale and operational efficiency through performance evaluations.

Overview

12
12
years of professional experience

Work History

Operations Crew Leader

MWF LLC
06.2024 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
  • Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
  • Established clear communication channels within team, preventing misunderstandings and boosting efficiency.
  • Boosted crew morale and productivity through effective leadership and regular feedback sessions.
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
  • Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.

Administrative Manager

Five Corners of Faith Inc.
08.2013 - 06.2022
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Verified customer information for orderly, up-to-date online systems.
  • Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
  • Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
  • Organized and updated databases, records and other information resources.
  • Completed bi-weekly payroll for Number employees.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Education

High School Diploma -

Forest Ridge Academy
Estherville, IA
05.1998

Skills

  • Crew oversight
  • Safety guidelines
  • Multitasking and organization
  • Crew management
  • Delegating work
  • Employee management
  • Verbal and written communication
  • Crew coordination
  • Teamwork and collaboration

Timeline

Operations Crew Leader

MWF LLC
06.2024 - Current

Administrative Manager

Five Corners of Faith Inc.
08.2013 - 06.2022

High School Diploma -

Forest Ridge Academy

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