Lea Moore
Lancaster,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Overnight Stocker
Walmart
04.2021 - Current
- Removed all boxes and related trash from the sales floor and processed them through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Greeted customers and directed them to requested products.
- Addressed customer complaints and requests by resolution or escalation.
Server
AMC Theaters
01.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction.
Cashier
Del Taco
07.2014 - 01.2018
- Operated cash register for cash, check, and credit card transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Westchester Enriched Sciences Magnets
Los Angeles, CA06.2013
Skills
- Stocking and Replenishing
- End Cap Placement
- Stockroom Maintenance
- Customer Transactions
- Cleaning and Sanitizing
- Credits and Refunds
- Cash Register Operation
- Customer Service
Timeline
Overnight Stocker
Walmart
04.2021 - Current
Server
AMC Theaters
01.2019 - 03.2020
Cashier
Del Taco
07.2014 - 01.2018
High School Diploma -
Westchester Enriched Sciences Magnets
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