Lea Olson
Arlington,WA
Summary
Accomplished Patient Service Representative at Optum, adept in HIPAA compliance and insurance verification, showcases exceptional customer service and empathy. Proven track record in enhancing patient satisfaction and streamlining registration processes. Skilled in office administration and problem-solving, effectively boosting clinic efficiency and fostering positive relationships with patients and staff.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Optum
07.2019 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
Apartment Manager/Business Service
Stanwood Senior Center
07.2016 - 07.2019
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
Education
Associate of Arts - Early Childhood Care And Education
Everett Community College
Everett, WA06-1993
High School Diploma -
Arlington High School
Arlington, WA06-1989
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Payment collection
- Patient greeting
- Office administration
- Data entry proficiency
- Bookkeeping support
- Problem-solving
- Multitasking and organization
- Patient registration
- Registration and admissions
- Patient check-in
Timeline
Patient Service Representative
Optum
07.2019 - Current
Apartment Manager/Business Service
Stanwood Senior Center
07.2016 - 07.2019
Associate of Arts - Early Childhood Care And Education
Everett Community College
High School Diploma -
Arlington High School
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