Lea Owens
Newnan,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Motivated professional brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills.
Overview
3
3
years of professional experience
Work History
Family Nanny
Mr. and Mrs. Benson
Statesboro, GA
09.2024 - Current
- Transported children to school functions or appointments as needed.
- Monitored children's behavior and reported concerns and milestones to parents.
- Provided guidance and discipline in line with parental values and expectations.
- Assisted children with completing homework and special assignments to improve academic performance.
- Engaged with children on individual basis to build positive, trusting relationships.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Created daily routines that included naps, meals and playtime.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Kept detailed daily logs and reports for parents on children's progress and activities.
- Cooked nutritious meals to promote healthy diet and nutrition.
Restaurant Server
Beachcomber Restaurant
St. Simon's Island, GA
05.2024 - 07.2025
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Informed customers of daily specials and signature menu items.
- Recorded orders accurately into the Point of Sale system.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked server areas with supplies before, during and after shifts.
- Served food and beverages to patrons and confirmed complete orders.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Processed payments from customers using cash registers or POS systems.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Complied with safety procedures when handling food items or cleaning materials.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Communicated effectively with kitchen staff regarding order status updates.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
Restaurant Team Member
Sprayberry's BBQ
Newnan, GA
02.2022 - 07.2025
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Conducted daily inventory checks to ensure adequate product was available.
- Prepared workstations with ingredients and tools to increase efficiency.
- Communicated clearly with kitchen staff regarding order specifics.
- Provided exceptional service to high volume of daily customers.
Education
Some College (No Degree) - Marketing
Georgia Southern University
Statesboro, GA05-2027
High School Diploma -
Newnan High School
Newnan, GA05-2023
Skills
- Community Engagement
- Strategic Networking
- Student Academic Support
- Family Resource Coordination
- Service-Oriented Background
- Customer service excellence
- Strong Focus on Customer Satisfaction Standards
Affiliations
- Phi Mu 2023-current
- Travel and high school volleyball player 2016-2023
Timeline
Family Nanny
Mr. and Mrs. Benson
09.2024 - Current
Restaurant Server
Beachcomber Restaurant
05.2024 - 07.2025
Restaurant Team Member
Sprayberry's BBQ
02.2022 - 07.2025
Some College (No Degree) - Marketing
Georgia Southern University
High School Diploma -
Newnan High School
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