Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Lea Patrick

Reservation Agent
Tarzana,CA
Lea Patrick

Summary

Seeking a dynamic company to fully utilize my skills, fostering a lasting partnership built on mutual loyalty. Eager to bring enthusiasm and dedication to my career, inspiring others along the way. Passionate about creating long-term relationships that benefit both parties involved.

Friendly Reservation Agent with proficiency in interacting effectively by telephone and email with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering years of experience in customer client relations.

Overview

7
years of professional experience
4
years of post-secondary education
1
Certification

Work History

Windigo USA

Operations Management, Accounting, Reservation Agent
08.2022 - Current

Job overview

  • Started as a tour guide for this company, and moved my way up into operations.
  • Maintained high levels of efficiency in our operations management, including, but not limited to, accounting, researching places and activities for our tour groups, reserving hotels, campgrounds, booking tours and excursions for our clients, making rooming lists, and email correspondence for reservation requests and adjustments, handled billing information over the phone, and maintained the calendar of events for our tours to run smoothly.
  • Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
  • Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Institute for Brain Potential

On-site Coordinator
09.2020 - 05.2025

Job overview

  • Traveling all over America, I managed each on site location for continuing education seminars.
  • Checked in attendees, selling educational materials, issuing evaluations, and certificates of completion.
  • Booked all my travel for this while staying in budget, which helped me be a reservation agent at my second job.
  • Maintained detailed records of site activities, enabling accurate progress tracking and efficient reporting.

Chrysalis

Cyber Security Advisor and Relationship Expert, Cyber Risk Liaison
08.2020 - 08.2021

Job overview

  • Enhanced security measures by conducting thorough risk assessments through patterns analysis and implementing tailored security protocols.
  • (remote position)

Berkshire Hathaway

Real Estate Sales Executive
11.2018 - 10.2020

Job overview

  • Organized successful open houses that resulted in numerous offers above asking price for sellers.
  • Optimized listing visibility on popular real estate websites through strategic keyword use and high-quality photography, generating increased interest from prospective buyers.

Education

California State University
San Bernardino, Ca

Bachelor of Fine Arts from Theatre Arts with Acting Emphasis
01.2001 - 01.2005

University Overview

Skills

Travel bookings

Certification

Coursera Excel Certification

Timeline

Coursera Excel Certification

06-2025
Operations Management, Accounting, Reservation Agent
Windigo USA
08.2022 - Current
On-site Coordinator
Institute for Brain Potential
09.2020 - 05.2025
Cyber Security Advisor and Relationship Expert, Cyber Risk Liaison
Chrysalis
08.2020 - 08.2021
Real Estate Sales Executive
Berkshire Hathaway
11.2018 - 10.2020
California State University
Bachelor of Fine Arts from Theatre Arts with Acting Emphasis
01.2001 - 01.2005
Lea PatrickReservation Agent
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