Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Lea Peckens

Howell

Summary

Dynamic professional with extensive experience as a 911 Dispatcher, excelling in data entry and analytical thinking. Proven ability to prioritize and manage multiple tasks in high-pressure situations while maintaining confidentiality. Recognized for exceptional communication skills and reliability in coordinating emergency responses effectively.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Nanny

Various Families
Howell
05.2012 - Current
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.

District Court Clerk

Washtenaw County District Court
Ann Arbor
03.2008 - 05.2012
  • Provided clerical support such as typing letters, memos, orders and judgments.
  • Updated records after each hearing or trial was concluded.
  • Assisted in data entry for all incoming cases into the computer system.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.

911 Dispatcher

City Of Lansing Police Department
Lansing
02.2002 - 08.2007
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched police officers and emergency personnel to calls for service.

911 Dispatcher

Livingston County 911 Central Dispatch
Howell
04.1999 - 12.2002
  • Coordinated activities between multiple agencies during emergency situations.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.

Education

High School Diploma -

Howell High School
Howell, MI
06-1993

Some College (No Degree) - Humanities

Michigan State University
East Lansing, MI

Skills

  • Excellent Communication skills
  • Data entry
  • Time management
  • Detail orientation
  • Analytical thinking
  • Reliability
  • Multitasking and prioritization
  • Confidentiality understanding
  • Familiarity with Medical Terminology

Affiliations

  • High School Flag Team Coach

Languages

Spanish
Limited
French
Limited

Certification

  • CPR and First Aid Certified

Timeline

Nanny

Various Families
05.2012 - Current

District Court Clerk

Washtenaw County District Court
03.2008 - 05.2012

911 Dispatcher

City Of Lansing Police Department
02.2002 - 08.2007

911 Dispatcher

Livingston County 911 Central Dispatch
04.1999 - 12.2002

High School Diploma -

Howell High School

Some College (No Degree) - Humanities

Michigan State University

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