Lea Polequin
Lebanon,OR
Summary
A professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, a analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills and sound judgment to positively impact company success. Ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Ready to be the best version of myself in all opportunities given.
Overview
23
23
years of professional experience
Work History
Store Manager
West Moreland Liquid Inc
08.2019 - 09.2024
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Retail Department Manager
Walmart
07.2014 - 07.2019
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
- Managed budgets responsibly, ensuring optimal allocation of resources for staffing, inventory purchases, and marketing initiatives.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Maximized profitability by optimizing pricing strategies, promotional activities, and product placements within the department.
Pawn Broker
Cash House
02.2002 - 05.2014
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Priced and resold items that remained unclaimed by owners.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Organized store shelves to display most attractive inventory.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Processed payments, handled cash and securely initiated bank deposits for multi million dollar revenue-grossing pawn shop.
- Assessed quality and value of incoming items and offered customers loans.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Negotiated prices, terms of sales and service agreements.
Education
Beautician
Phagans School of Cosmetology
Corvallis, OR2002
Art -
West Albany High School
Albany, OR1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Retail inventory management
- POS systems
- Goals and performance
- Strategic thinker
- Loss prevention procedures
- Vendor management
- Hourly shift management
- Advertising and marketing
- Flexible schedule
- Performance reviews
- Retail merchandise quality standards
- Loss prevention
- Bank deposit procedures
- Product merchandising
- Financial operations management
- Order management
Timeline
Store Manager
West Moreland Liquid Inc
08.2019 - 09.2024
Retail Department Manager
Walmart
07.2014 - 07.2019
Pawn Broker
Cash House
02.2002 - 05.2014
Beautician
Phagans School of Cosmetology
Art -
West Albany High School
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