Lea Rodenas
Thiells,NY
Summary
Rehabilitation professional prepared to bring wealth of clinical support experience. Known for assisting therapists in executing effective treatment protocols and ensuring smooth patient care operations. Reliable team player focused on achieving optimal patient outcomes and adaptable to dynamic clinical environments. Proficient in therapeutic exercise assistance and patient documentation. Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Rehab Aide
Northern Manor
12.2023 - 06.2024
- Facilitated progress tracking by maintaining accurate documentation of patient visits, treatments, and responses.
- Developed strong rapport with patients through attentive listening and compassionate communication, fostering trust throughout the rehabilitation process.
- Implemented effective time management skills to accommodate multiple patients simultaneously while maintaining a high standard of care.
- Assisted therapists in administering modalities such as heat, cold, ultrasound, and electrical stimulation to optimize patient recovery.
Recreation Therapy Aide
Northern Riverview
06.2022 - 12.2023
- Developed schedules of activities and community outings to create expressive outlets for residents.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
- Recorded and monitored patient progress to document responses to therapy.
Customer Service Cashier
Stop & Shop
07.2019 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
North Rockland Highschool
Thiells, NY06-2017
Skills
- Patient Care
- Patient Positioning
- Motivation and Enthusiasm
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
Timeline
Rehab Aide
Northern Manor
12.2023 - 06.2024
Recreation Therapy Aide
Northern Riverview
06.2022 - 12.2023
Customer Service Cashier
Stop & Shop
07.2019 - 03.2020
High School Diploma -
North Rockland Highschool
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