Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Ross

Cincinnati,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Lab Data Processor

Brightview Health Llc
01.2023 - Current
  • Verified accuracy of data before transcribing.
  • Monitored data entry processes and worked to improve efficiency and performance.
  • Generated detailed reports from collected data to inform stakeholders.
  • Assisted with development of data entry procedures to streamline data processing.
  • Double checked accuracy of hard copy paperwork and rectified any issues.
  • Identified data errors and discrepancies and implemented swift corrections.
  • Compiled information and input into Type database.
  • Sorted and processed incoming reports before putting data into processing software.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.

Retention Specialist

VXI Global Solutions LLC
10.2019 - 05.2020
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Evaluated current customer retention strategies and recommended improvements.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Established customer retention programs to improve loyalty and increase lifetime value.
  • Assisted product development to build exciting customer offerings, increasing repeat business.
  • Developed new strategies for customer retention activities.
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Supported agents in improving service standards for optimized customer satisfaction.
  • Implemented employee incentive programs to promote positive work culture and increase retention.

Beauty Consultant

Sally's Beauty Supply
06.2017 - 10.2019
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Identified client needs and recommended products based on preferences and requirements.
  • Maintained counter and display areas for cleanliness and organization.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Professionally applied makeup to clients for proms, weddings, and special occasions.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Customer Service Representative

Speedway Gas Station
07.2014 - 07.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Lottery
  • Sanitation

Cashier/ Lead Deli Clerk

Krogers Grocery Store
11.2008 - 04.2011
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Learned other teammates' work tasks to train as backup.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Brewed coffee and tea and changed out drink station syrups.

Education

High School Diploma -

Western Hills Engineering High School
Cincinnati, OH

Managing Cosmetology - Managing Cosmetology

Western Hills School of Beauty And Hair Design
Cincinnati, OH
03.2015

Skills

  • Invoice Processing
  • Visual FoxPro
  • Document Editing
  • Accounts Payable and Accounts Receivable
  • Data Processing
  • Electronic Filing System
  • Error Identification
  • Scheduling Databases
  • Data Representation
  • Data Transcription
  • Advanced Excel Spreadsheet Functions
  • Quality Control
  • Spreadsheet Management
  • Personnel Scheduling
  • Data Review and Verification
  • Email Communication
  • Customer Satisfaction
  • Verifying Data Accuracy
  • Word Processing
  • Microsoft Office
  • Production
  • Data Communications
  • Collecting Information
  • Critical Thinking
  • Advanced Clerical Knowledge

Timeline

Lab Data Processor

Brightview Health Llc
01.2023 - Current

Retention Specialist

VXI Global Solutions LLC
10.2019 - 05.2020

Beauty Consultant

Sally's Beauty Supply
06.2017 - 10.2019

Customer Service Representative

Speedway Gas Station
07.2014 - 07.2016

Cashier/ Lead Deli Clerk

Krogers Grocery Store
11.2008 - 04.2011

High School Diploma -

Western Hills Engineering High School

Managing Cosmetology - Managing Cosmetology

Western Hills School of Beauty And Hair Design

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Lea Ross