Lea Sobrevega
Austin,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Director of Housekeeping
Aloft Austin Downtown (White Lodging)
01.2023 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Manager
Austin Proper Hotel
08.2022 - 01.2023
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 20housekeepers.
- Managed occupied, checkouts, and turn down service
Housekeeping Manager
Moxy Austin - University (White Lodging)
12.2020 - 07.2022
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 20 housekeepers.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Dual Housekeeping Manager
The Otis Hotel Austin, Autograph Collection (WL)
01.2020 - 03.2020
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
Education
Bachelor of Arts - Mass Communication
St. Theresa's College
PhilippinesBachelor of Science - Hotel Management
University of San Jose- Recoletos
Philippines10.2002
Skills
- Supply Ordering
- Guest Satisfaction
- Scheduling Coordination
- Housekeeping Operations
- Laundry Management
- Employee Relations
- Conflict Resolution
- Budget Management
- Task Delegation
Certification
- Professional English
- Tagalog (Native or Bilingual)
- Visayan (Native or Bilingual)
- Spanish (Professional Working)
Timeline
Assistant Director of Housekeeping
Aloft Austin Downtown (White Lodging)
01.2023 - Current
Housekeeping Manager
Austin Proper Hotel
08.2022 - 01.2023
Housekeeping Manager
Moxy Austin - University (White Lodging)
12.2020 - 07.2022
Dual Housekeeping Manager
The Otis Hotel Austin, Autograph Collection (WL)
01.2020 - 03.2020
Bachelor of Arts - Mass Communication
St. Theresa's College
Bachelor of Science - Hotel Management
University of San Jose- Recoletos
- Professional English
- Tagalog (Native or Bilingual)
- Visayan (Native or Bilingual)
- Spanish (Professional Working)
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