Lea Souther
Raymond,,NH
Summary
Multi-talented Paramedical Examiner with 20 years gathering information for life insurance companies to accurately evaluate prospective customers' health. Highly competent in gathering necessary health information and samples as well as interviewing customers. Known for upbeat attitude and stellar service when interacting with customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Building and Grounds Cleaner
State Of New Hampshire
05.2019 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
Medical Paramedical Examiner
Exam One/Quest Diagnostics
01.2016 - 05.2019
- Enhanced patient satisfaction by providing thorough and accurate paramedical examinations.
- Packaged and shipped samples to laboratory for processing.
- Developed strong rapport with patients through empathetic listening and clear communication skills.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved communication between healthcare providers and insurance companies through diligent information exchange.
- Participated in quality assurance and competency assessment initiatives.
- Checked and documented vitals such as blood pressure, height and weight.
- Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted service delivery.
- Observed and reported customer conditions and health incidents for comprehensive screening.
- Performed venipunctures, finger sticks for adult patients.
- Performed laboratory tests to assist physicians in diagnosis.
- Assisted in training new examiners, sharing best practices for successful paramedical examinations.
- Collected blood samples from clients following safety and biohazard handling procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided guidance and support to laboratory personnel.
- Performed EKG tests on clients based on health status and medical history.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Demonstrated exceptional attention to detail while conducting various laboratory tests for accurate results.
- Collaborated with underwriters to ensure proper risk assessment and policy issuance.
- Handled challenging situations calmly, resolving conflicts or concerns promptly and professionally when they arose during examinations or scheduling processes.
- Reduced errors in documentation by maintaining meticulous records of patient information and examination results.
- Efficiently scheduled appointments, optimizing examiner availability and minimizing travel time between locations.
Medical Paramedical Examiner
APPS
03.2011 - 05.2019
- Maintained up-to-date knowledge of paramedical examination protocols, ensuring compliance with industry standards.
- Assisted in training and onboarding new phlebotomists.
- Provided guidance and support to laboratory personnel.
- Processed patient care records accurately and promptly.
- Improved communication between healthcare providers and insurance companies through diligent information exchange.
- Prioritized patient safety by adhering to infection control procedures during all aspects of the examination process.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Medical Paramedical Examiner
Portamedic
04.2007 - 05.2019
- Maintained up-to-date knowledge of paramedical examination protocols, ensuring compliance with industry standards.
- Assisted in training and onboarding new phlebotomists.
- Provided guidance and support to laboratory personnel.
- Processed patient care records accurately and promptly.
- Prioritized patient safety by adhering to infection control procedures during all aspects of the examination process.
- Maintained professionalism when communicating with client and answering questions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Efficiently scheduled appointments, optimizing examiner availability and minimizing travel time between locations.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Conducted comprehensive medical histories, vital sign measurements, and specimen collections for accurate insurance assessments.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Streamlined the examination process for increased efficiency and timely results.
- Performed venipunctures, finger sticks for adult patients.
- Collected cholesterol and glucose results by performing client finger sticks and tests.
- Packaged and shipped samples to laboratory for processing.
- Developed strong rapport with patients through empathetic listening and clear communication skills.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Checked and documented vitals such as blood pressure, height and weight.
- Verified patients' identification for proper sample collection.
- Ensured patient comfort throughout the entire examination process, addressing any concerns or questions with patience and professionalism.
- Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted service delivery.
Hospice Lna and Phlebotomist
Rockingham VNA And Hospice
05.2004 - 04.2007
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Reviewed patient records for accuracy and completeness.
- Monitored supply levels and placed orders for laboratory supplies.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Verified patients' identification for proper sample collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Educated family members on proper caregiving techniques for their loved ones
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
No Degree - CNA Certificate
Region 18 Vocational School Now SST
Exeter, NHNo Degree - Medical Assistant Certificate
Whittier Vo Tech
Haverhill, MANo Degree - Phlebotomy
Stratham Vo Tech
Stratham, NHSkills
- Reliability and punctuality
- Heartsaver First Aid (First Aid)
- Vital signs
- Recording vital signs
- Patient-focused care
- Medical History Taking
- Interpersonal abilities
- Paperwork Processing
Timeline
Building and Grounds Cleaner
State Of New Hampshire
05.2019 - Current
Medical Paramedical Examiner
Exam One/Quest Diagnostics
01.2016 - 05.2019
Medical Paramedical Examiner
APPS
03.2011 - 05.2019
Medical Paramedical Examiner
Portamedic
04.2007 - 05.2019
Hospice Lna and Phlebotomist
Rockingham VNA And Hospice
05.2004 - 04.2007
No Degree - CNA Certificate
Region 18 Vocational School Now SST
No Degree - Medical Assistant Certificate
Whittier Vo Tech
No Degree - Phlebotomy
Stratham Vo Tech