Lea Suarez
Miami,FL
Summary
Dynamic customer service professional with a proven track record in managing high volumes of inquiries and administrative tasks efficiently. Expertise in effective communication, data entry, and appointment scheduling enhances operational flow. Strong problem-solving abilities and exceptional time management skills foster positive experiences for clients and colleagues alike.
Overview
3
3
years of professional experience
Work History
Receptionist
Alex Hanna Law Firm
Miami, FL
08.2024 - Current
- Organized all mail, courier, fax, and document copying tasks efficiently.
- Ensured accurate logging of all visitor information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Welcomed visitors to ascertain visit purpose.
Front Desk Receptionist
Step By Step, Inc.
Miami, FL
04.2024 - 07.2024
- Updated customer information in databases regularly to ensure accuracy of records.
- Explained policies and procedures to visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
Receptionist/Office Administrative Assistant
Florida Mental Health Practioners LLC
Miami, FL
06.2023 - 01.2024
- Monitored office supplies inventory and placed orders when necessary.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Barista
Starbucks
Miami, FL
03.2023 - 07.2023
- Restocked product displays based on demand and projected sales.
- Collected payments and provided accurate change.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Sales Associate
Bath & Body Works
Miami, FL
08.2022 - 01.2023
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Recommended, selected and located merchandise based on customer desires.
Secretary
Ingrid Roman Psy
Miami, FL
12.2021 - 04.2022
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Handled incoming calls and directed callers to appropriate department or employee.
Receptionist
Efigie Med Spa
Miami, FL
11.2021 - 11.2021
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Bachelor of Science - Nursing
Keiser University
Miami, FL09-2026
Bachelor of Arts - Applied Behavior Analysis
Florida International University
Miami, FL12-2024
Associate of Arts - Psychology
Miami Dade College
Miami, FL12-2022
High School Diploma - High School
Miami Coral Park Senior High
Miami, FL06-2021
Skills
- Scheduling
- Multi-line telephone systems
- Appointment scheduling
- Time management
- Data entry
- Customer/Client relations
- Excellent computer skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Alex Hanna Law Firm
08.2024 - Current
Front Desk Receptionist
Step By Step, Inc.
04.2024 - 07.2024
Receptionist/Office Administrative Assistant
Florida Mental Health Practioners LLC
06.2023 - 01.2024
Barista
Starbucks
03.2023 - 07.2023
Sales Associate
Bath & Body Works
08.2022 - 01.2023
Secretary
Ingrid Roman Psy
12.2021 - 04.2022
Receptionist
Efigie Med Spa
11.2021 - 11.2021
Bachelor of Science - Nursing
Keiser University
Bachelor of Arts - Applied Behavior Analysis
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma - High School
Miami Coral Park Senior High
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