Lea Terry
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
5
5
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
10.2022 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Customer Service Associate
Navient
02.2020 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Representative
BPO American
03.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Obtained College Credits - Business Administration
Post University
Waterbury, CT10.2026
Skills
- Sales Reporting
- Technical Troubleshooting
- Records Management
- Paperwork Processing
- Customer Support
- Telephone Reception
- Client Services
- Business Growth and Retention
Timeline
Care Team Representative
Sedgwick Claims Management
10.2022 - Current
Customer Service Associate
Navient
02.2020 - 10.2022
Customer Service Representative
BPO American
03.2019 - 02.2020
Obtained College Credits - Business Administration
Post University
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