Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Thomas Electrical Contracting
12.2019 - Current
Business development from single person startup to multi-employee enterprise
Created, maintained and updated filing systems for paper and electronic documents.
Coordinated special projects and managed schedules.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Updated reports, managed bookkeeping, accounts, and generated reports for company database.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
Real Estate Transaction Coordinator
Trellis Real Estate
05.2022 - 07.2023
Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
Enhanced client satisfaction by providing timely updates and addressing concerns throughout the transaction process.
Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
Investigative Researcher
Wholesale Screening Solutions
03.2013 - 09.2020
Responsible for completing criminal and civil background checks on a wholesale level to second party clients
Using multiple online platforms to access court records
Training new hires as well as current staff in multiple jurisdictions
Promoted to leadership program in preparation for leading my own team which entailed managing a teams daily tasks, answering criminal/site related questions, maintaining spreadsheets regarding quality and productivity. All while continuing completion of my own daily objectives
Nightclub Manager
Cloud 9
12.2011 - 06.2014
Responsible for running operations on a day to day basis
Created pricing for products and handling inventory management
Successfully created infrastructure and implemented company processes
Devised innovative ideas to increase profits and reduce cost
Planned, organized, and coordinated special events and celebrations.
Increased staff performance and engagement via motivational leadership.
Raised club traffic and brand reach with innovative online promotions.
Education
No Degree - Business
Shepherd University
Shepherdstown, WV
Skills
Operations Management
Billing
Bookkeeping
Staff Management
Data Entry
Customer Service
Scheduling
Clear Oral/Written Communication
Team Supervision
Organizational Skills
Project Management
Office Management
CRM Software
Policy and Procedure Modification
Business Administration
Customer Relations
Team Bonding
Account Reconciliation
Workflow Planning
Excellent Multitasking Abilities
Microsoft Office
Calendar Management
Human Resources
Conflict Management
Staff Training
Billing and Invoicing
Office Management Software
Certification
Certified Real Estate Transaction Coordinator- CA
CA Real Estate License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Real Estate Transaction Coordinator
Trellis Real Estate
05.2022 - 07.2023
Office Manager
Thomas Electrical Contracting
12.2019 - Current
Investigative Researcher
Wholesale Screening Solutions
03.2013 - 09.2020
Nightclub Manager
Cloud 9
12.2011 - 06.2014
No Degree - Business
Shepherd University
Certified Real Estate Transaction Coordinator- CA
CA Real Estate License
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