Lea Thomas
Winchester,CA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Thomas Electrical Contracting
12.2019 - Current
- Business development from single person startup to multi-employee enterprise
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Updated reports, managed bookkeeping, accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
Real Estate Transaction Coordinator
Trellis Real Estate
05.2022 - 07.2023
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Enhanced client satisfaction by providing timely updates and addressing concerns throughout the transaction process.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
Investigative Researcher
Wholesale Screening Solutions
03.2013 - 09.2020
- Responsible for completing criminal and civil background checks on a wholesale level to second party clients
- Using multiple online platforms to access court records
- Training new hires as well as current staff in multiple jurisdictions
- Promoted to leadership program in preparation for leading my own team which entailed managing a teams daily tasks, answering criminal/site related questions, maintaining spreadsheets regarding quality and productivity. All while continuing completion of my own daily objectives
Nightclub Manager
Cloud 9
12.2011 - 06.2014
- Responsible for running operations on a day to day basis
- Created pricing for products and handling inventory management
- Successfully created infrastructure and implemented company processes
- Devised innovative ideas to increase profits and reduce cost
- Planned, organized, and coordinated special events and celebrations.
- Increased staff performance and engagement via motivational leadership.
- Raised club traffic and brand reach with innovative online promotions.
Education
No Degree - Business
Shepherd University
Shepherdstown, WVSkills
- Operations Management
- Billing
- Bookkeeping
- Staff Management
- Data Entry
- Customer Service
- Scheduling
- Clear Oral/Written Communication
- Team Supervision
- Organizational Skills
- Project Management
- Office Management
- CRM Software
- Policy and Procedure Modification
- Business Administration
- Customer Relations
- Team Bonding
- Account Reconciliation
- Workflow Planning
- Excellent Multitasking Abilities
- Microsoft Office
- Calendar Management
- Human Resources
- Conflict Management
- Staff Training
- Billing and Invoicing
- Office Management Software
Certification
- Certified Real Estate Transaction Coordinator- CA
- CA Real Estate License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Real Estate Transaction Coordinator
Trellis Real Estate
05.2022 - 07.2023
Office Manager
Thomas Electrical Contracting
12.2019 - Current
Investigative Researcher
Wholesale Screening Solutions
03.2013 - 09.2020
Nightclub Manager
Cloud 9
12.2011 - 06.2014
No Degree - Business
Shepherd University
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