Lea Valencia
Pasadena,CA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
8
8
years of professional experience
Work History
Barista
Ralphs Grocery Store
Pasadena
06.2022 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Sales Associate
Old Navy
Pasadena, CA
05.2021 - 09.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Non-Profit Intern
Day One
Pasadena, California
11.2016 - 08.2019
- Assisted in the development of fundraising campaigns and strategies to increase donations.
- Organized and attended community outreach events to promote organization's mission and services.
- Researched best practices for non-profits related to finance, marketing, communication.
- Analyzed financial statements to identify areas for improvement within budgeting processes.
- Created content for social media accounts highlighting upcoming events or fundraisers.
- Created promotional materials such as flyers, brochures, videos.
Education
Associate of Arts - Business Administration
Pasadena City College
Pasadena, CASkills
- Dining room maintenance
- Latte art
- Soft selling
- Tea expertise
- Up-selling
- Excellent memory
- Opening and closing duties
- Display case merchandising
- Friendly and outgoing
- Adaptive and creative
- Sales expertise
- Cooking
- Hospitality and accommodation
- Speedy and efficient
Timeline
Barista
Ralphs Grocery Store
06.2022 - Current
Sales Associate
Old Navy
05.2021 - 09.2022
Non-Profit Intern
Day One
11.2016 - 08.2019
Associate of Arts - Business Administration
Pasadena City College