Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Awards
AssistantManager
Lea Vojkovich

Lea Vojkovich

Surprise,AZ

Summary

Dynamic, results-driven, and accomplished professional, with proven record of success in driving revenue in highly competitive markets; achieving various awards for surpassing sales goals; and developing and mentoring competitive teams to outperform market competition. Adept at managing entire sales cycle utilizing solid background in corporate relocation, sales management, and project administration. Effective at securing transactions and establishing long-term relationships with C-level, key customers, and partners to identify new business opportunities, expand client base, and gain repeat business. Experienced and accomplished community/property manager with experience in Hospitality, Real Estate, Vacation Rental Property management and RV Resort Property management. Prepared to bring extensive expertise in business development and client management to your team. Adept at implementing sales strategies that drive market expansion and revenue growth. Known for fostering team collaboration and adapting to dynamic market conditions, leveraging negotiation and customer relationship skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sales Executive

Olympia Moving and Storage
03.2023 - 09.2024
  • Cultivate leads/referrals from networking, cold calling and prospecting with Realtors, Brokers, Restoration Companies, Insurance Agents, and local businesses.
  • Conduct presentations with referral sources to educate them on Olympia service offerings and ways we can help them and their customers.
  • Field incoming sales and customer service calls, either transferring to appropriate sales manager or handling the booking myself.
  • Take incoming sales lead through estimation process including onsite or virtual survey, estimate, sales follow up, booking and completion of job.
  • Follow up with past clients as a source of potential referral business.
  • Utilize CRM to identify and prospect on potential sources of business.
  • Attend bi weekly sales huddle
  • Attend bi weekly Great Game of Business meeting
  • Responsible for tracking and reporting of expenses
  • Meet or exceed sales targets monthly
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Identified new market opportunities through diligent research and networking.

Account Executive

2-10 Home Buyers Warranty
04.2022 - 02.2023
  • Account executive for the Austin and San Antonio areas real estate market.
  • Responsible for generation of new business and maintenance and growth of existing business including identifying ideal customer, lead generation, business development, cold calls, group presentations, one-on-one meetings, team meetings, relationships with management, operations, and finance.
  • Consistently utilize and leverage real estate sales experience to communicate with and sell to active real estate agents and their clients the product of home warranty.
  • Proven leader and effective communicator with consistent record of meeting or exceeding sales quota in established market.
  • Team leader with value driven approach and consistent record of effective relationship management internally and externally.
  • Adept at CRM management and social media management.
  • Proven record of success in claims relationship management and resolution.

Sales Executive

Fidelity National Home Warranty
01.2021 - 04.2022
  • Sales Executive for N Austin and surrounding areas.
  • Responsible for sales and account management.
  • New business development-responsible for sourcing new business by identifying ideal client, calling on Realtors and Title companies, introducing the product and explaining the coverage options and benefits.
  • Responsible for knowing the home warranty contract, terms and conditions and limits of liability. Responsible for explaining these items to new and existing customers.
  • Account maintenance -responsible for maintaining good business relations with Realtors, Brokers, and existing customers, servicing their account and providing support for service issues.
  • Assist Realtors and customers with service issues by interfacing with corporate sales support.
  • Develop and present Home Warranty 101 class via zoom and in person for existing Realtor base and potential net new Realtor business.
  • Sponsor and present to groups at sales meetings or educational courses.
  • Supply market with brochures and marketing materials as needed.
  • Business entertainment- host lunches and happy hours for new and existing customers.
  • Community involvement- sponsor booths at community events in partnerships with realtors to grow business.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Identified new market opportunities through diligent research and networking.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

General Manager

PetSuites of America
05.2020 - 11.2020
  • Responsible for Resort Operations on a day to day basis including customer check in and check out, pet care, team management, and business operational success.
  • FOH and BOH staff management actively involved in finding ways to expand market reach.
  • Keen understanding of how to provide excellent customer service and servant leadership.
  • Responsible for creating job postings, screening and interviewing candidates, hiring, onboarding, assigning training schedule ensuring all responsibilities were learned and could be executed to SOP. Required to administer written warning so, resolve conflicts, and manage employee release as needed.
  • Created and managed schedule weekly making adjustments for sick, call out, and no shows.
  • Managed payroll, auditing time punches, ensuring sick time and PTO was properly reported, and uploading to the payroll management system.
  • Processed invoice payments.
  • Weekly and monthly forecasting and budgeting as needed to ensure optimal allocation of staff at peak vs slow times, that resort was performing profitably, and to ensure expenses were allocated to correct category and within annual allotment.
  • Developed and maintained vendor relationships for resort upkeep, routine and emergency maintenance, and property improvements.
  • Maintained accurate accounting of retail inventory conducting regular audits and placing orders as needed to keep supply in line with demand.
  • Conducted sales and marketing efforts to increase customer base.
  • Responsible for coaching, delegating and leading the FOH and BOH teams to success.
  • Managed social media marketing to drive new business and connect with existing customer base.
  • Administered post visit survey monitoring and responding to responses and ensuring NPS score was rising not falling.
  • Conducted customer relations including items of issue or violation in vet records, with dog behavior, or payment issues and collections.
  • Creative problem solver.
  • Team Player
  • Managed a team of 17 employees
  • Monitored and maintained budgets
  • Successfully implemented new policies and procedures to improve team efficiency
  • Met with clients to discuss their needs
  • Maintained staffing levels
  • Managed and trained new hires
  • Prepared payroll
  • Planned and coordinated events

Resort Manager

Mays Landing RV Resort
08.2019 - 02.2020
  • Resort Manager responsible for daily operations of 169 site RV, Cabin, Cottage and Tent site resort.
  • Responsible for hiring, training and managing of all front office, maintenance, security, activities and housekeeping staff.
  • Responsible for managing budgets, coming in on budget or under budget or explaining budget variances.
  • Responsible for managing all capital improvement projects in season and off season in the park ranging from pool work, plumbing, roof, electrical and sewer upgrades, site improvements and the like.
  • Managed guest relations, soliciting new members, evicting non-compliant members, and running overall park operations, filling vacancies, collecting payments.
  • Responsible for the acquisition of vendors and vendor relations.
  • Heavily involved in activities planning and execution for themed weekends throughout the season.

Area Hospitality Manager

AvantStay
01.2019 - 06.2019
  • Area Manager overseeing daily operations of 13 Vacation Estates/Rentals in the Temecula area.
  • Supervised Housekeeping and Maintenance staff to ensure teams were in sync and working to provide the best guest experience, assigned tasks and performed quality control ensuring SOPs were always met.
  • Sourced new properties for the portfolio calling on home sellers and realtors to offer our proposition of either leasing their home to use in our portfolio or when financially sound, purchasing their home to add to our inventory.
  • Pitched the business model, shared benefits to them in terms of cash flow and the standard in which Avantstay would maintain the home including process for assessing and remediating damages.
  • Worked with Director of acquisitions on in person presentations to interested homeowners as I would be their main point of contact.
  • Managed owner relations and vendor relations - establishing brand standard, setting expectations
  • Included interviewing and bringing on new vendors when needed (utility, landscaping, pool, propane, pest control, gate maintenance, electrical, plumbing, and specialty vendors)
  • Onboarded 6 new properties to the Temecula portfolio bringing each home from lease signing to brand standard vacation rental ready in coordination with housekeeping, maintenance, internal project managers, and third party vendors.
  • Did public outreach activities to neighbors at onboarding to explain who Avant stay was, what they would be doing with the property, what to expect in terms of average clientele profile, and that I was there point of contact for any noise complaints.
  • Addressed violations of contract ranging from exceeding expected number of guests to violations of noise or activity, evicting when necessary.
  • Ensured each property was guest ready to brand standard pre check in.
  • Assessed condition of each home for damages, assigning maintenance to tasks, overseeing housekeeping, and replacing any lost Zoe damaged supply item from kitchenware to amenity items.
  • Worked closely with pool maintenance vendors to ensure every pool was at requested temperature for guest check-in, clean of debris, and that spas were heating and functioning properly.

Realtor / Corporate Relocation Specialist

Berkshire Hathaway HomeServices California Properties
01.2005 - 01.2018
  • Closely interact with incoming and outgoing buyers and sellers, as well as renters within corporate relocation accounts.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Took seller leads from listing presentations, to contract signing, preparation of the property for sale, home staging, photos, pre-marketing, marketing including online, blasts, social media, farming with print media announcing just listed, and holding open houses while maintaining communication with the relocation company.
  • Offer hands-on assistance to buyers and sellers in all aspects of home sale and purchase which involve identifying the right neighborhood, the proper school districts, and the right house; negotiating offers; writing and negotiating contracts; as well as administering escrows, title, lenders, and home inspections.
  • Educated buyers or sellers on the other side of the transaction as to the landscape and protocol of relocation sales with third party buyouts.
  • Work directly with the VP of Relocation on Group Move Presentations and Group Move Management.
  • Liaison between relocation management companies, BHHS Relocation department and transferrees.
  • Liaison between HR Directors and BHHS Relocation Department and transferrees.
  • Participated in business development efforts to gain new corporate accounts.
  • Responsible for maintaining positive relationships with Relocation Management companies in an effort to retain Broker of Choice position.
  • Responsible for understanding and explaining tax consequences and benefits of relocation assisted sales.
  • Notable Achievements:
  • Drove efforts in successfully guiding over 200 buyers, sellers, and renters for relocation in and out of San Diego, California
  • Earned various accolades, including Leading Edge Society Winner in 2011; Chairman's Circle Gold Winner in 2013 and 2016; and President's Circle Winner in 2012, 2014, and 2015
  • Top 100 in BHHS California properties multiple years in a row.

Account Executive - Botox Cosmetic

Access Communications
01.2004 - 01.2005
  • Oversaw current account management of the Botox Cosmetic Account, contract negotiations, marketing, trade shows, quality control inspections, and project management
  • Notable Achievements:
  • Succeeded in developing and maintaining strong relationships with key account partners (injecting physicians, copy writers, and Botox Pharmaceutical account representatives)
  • Made major contributions to planning and executing Injector Training Meetings
  • Served on planning team for development and execution of successful ads for Botox Cosmetic and Restasis products

Executive Administrative Assistant

Pfizer Inc.
01.1999 - 01.2003
  • Executive Assistant to the Director of Marketing and Associate Product Marketing Managers.
  • Managed calendars to ensure optimum performance by the Managers and Director.
  • Managed accounts payable processing invoices for the department.
  • Liaison between the Director and Managers and Vendors including Ad Agencies and Sales Force.
  • Scheduled meetings with the Director and Managers and parties both within the company and outside the company.
  • Managed all travel arrangements for the Director and Managers.
  • Reviewed communications to the Director and prioritized according to level of importance and deadlines.
  • Communicated to various departments within the company on behalf of the Director and Managers.
  • Managed the department intranet providing content, managing pages, and communications.
  • Assisted the Director and Managers with personal tasks to free up their time for work related activities.

Catering Sales Manager

Holiday Inn on the Bay
01.1998 - 01.1999
  • Responsible for booking and managing catering business for groups from 5 to 500 for both social and business events.
  • Worked with all related departments - food and beverage, housekeeping, room set up, audio visual, banquets, etc. to ensure the success of each event.
  • Coordinated with outside vendors when necessary
  • Worked with clients on budget and menu selection to stay within budget.
  • Attended all events to ensure their success.
  • Responsible for soliciting and bringing in new business

Conference Services Manager

Hotel del Coronado
01.1994 - 01.1998
  • Responsible for booking and managing conferences for businesses and social clients.
  • Work directly with clients on site selection, space planning, audio visual needs, vendor selection, and menu selection.
  • Work closely with in-house departments of food and beverage, meeting space planning, banquets, audio visual and front desk to coordinate a successful event for clients.
  • Attend all functions to ensure a successful event.
  • Manage vendors and internal departments in event execution.
  • Work with clients on final bill detail and accounts payable.
  • Create Banquet Event Orders to provide menu and decor instructions to internal departments of food and beverage and space planning.
  • Developed comprehensive event budgets, consistently adhering to financial constraints.
  • Streamlined event planning processes for increased efficiency and improved customer experience.
  • Managed on-site staff effectively, fostering a team-oriented environment for successful events execution.
  • Created cost-effective event budgets by researching and comparing available vendors and locations.
  • Developed creative themes for events and created related activities to engage attendees.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Education

Master of Science - Clinical Mental Health Counseling

Grand Canyon University
Phoenix, AZ
06-2029

Bachelor of Science - Business Management

University of Phoenix
San Diego, CA
01.2002

Skills

  • Mediation and negotiation skills
  • Operational management
  • Quality improvement initiatives
  • Client relationship management
  • Effective team leadership
  • Performance metrics evaluation
  • Expense tracking and analysis
  • Product lifecycle management
  • Talent acquisition
  • Market analysis and research
  • Hospitality experience
  • Salesforce proficiency
  • Prospective client outreach
  • Payroll management
  • Field sales expertise
  • Instructional expertise
  • Vendor sourcing
  • Effective presentation skills
  • Real estate analysis
  • Revenue growth strategies
  • Coaching and guidance
  • Cash flow oversight
  • Account Management
  • Database management
  • Effective communication
  • Territory management
  • Sales Management
  • Vendor Management
  • Supervising experience
  • Training & development
  • Public relations
  • B2B sales
  • Performance marketing
  • Market research
  • Forecasting
  • Business development
  • Accounting
  • Social media management
  • Contract Negotiation
  • Senior leadership
  • Proficient in outbound sales
  • Account management
  • Project management
  • Quality Assurance
  • Direct sales experience
  • Client-focused sales approach
  • Objection handling
  • Lead generation
  • Interpersonal and written communication
  • Systems and software expertise
  • Public speaking
  • Networking
  • CRM software proficiency
  • Business networking
  • Pipeline management

Accomplishments

Top 100 Realtors in Prudential California Realty

Top 3% Realtors in Berkshire Hathaway Home Services

Chairman Circle Award Winner

President Circle Award Winner

Leading Edge Society Award Winner

Relocation Specialist

Certification

  • Colorado auto sales license November 2023 to Present Sold autos in Colorado Springs a few months before relocating.
  • Certified Relocation Specialist June 2005 to Present
  • Valid driver's license

Timeline

Sales Executive

Olympia Moving and Storage
03.2023 - 09.2024

Account Executive

2-10 Home Buyers Warranty
04.2022 - 02.2023

Sales Executive

Fidelity National Home Warranty
01.2021 - 04.2022

General Manager

PetSuites of America
05.2020 - 11.2020

Resort Manager

Mays Landing RV Resort
08.2019 - 02.2020

Area Hospitality Manager

AvantStay
01.2019 - 06.2019

Realtor / Corporate Relocation Specialist

Berkshire Hathaway HomeServices California Properties
01.2005 - 01.2018

Account Executive - Botox Cosmetic

Access Communications
01.2004 - 01.2005

Executive Administrative Assistant

Pfizer Inc.
01.1999 - 01.2003

Catering Sales Manager

Holiday Inn on the Bay
01.1998 - 01.1999

Conference Services Manager

Hotel del Coronado
01.1994 - 01.1998

Master of Science - Clinical Mental Health Counseling

Grand Canyon University

Bachelor of Science - Business Management

University of Phoenix

Awards

Chairman’s Circle December 2018 Chairman’s Circle San Diego 2018, Presidents Circle December 2017 Presidents Circle Top 100 San Diego Area 2015-2017, Top 3% BHHS California Properties December 2016 2016-2018 Top 3% BHHS California Properties, Leading Edge Society December 2011 Leading Edge Society 2011-2014

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