Lea Wallace
Daingerfield,TX
Summary
Adept at enhancing tenant satisfaction and retention, I excelled in property management at Wallace Realty, mastering eviction procedures and rent collection. My exceptional communication skills and customer service focus led to a significant decrease in tenant turnover. Skilled in legal compliance, I ensure properties meet all regulations, driving operational excellence.
Overview
35
35
years of professional experience
Work History
Rental Property Manager
Wallace Realty
05.2018 - 03.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
- Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Commercial Cleaner
Creative Cleaning Solutions
09.2014 - 03.2017
- Handled equipment, chemicals, and materials properly and with caution.
- Kept building entryway glass clean and polished for professional presentation.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
- Supported waste management efforts by correctly segregating and disposing of trash and recycling materials.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
- Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Entrusted with keys to open and close DeHaven Eye Clinics in Mineola, Texas and Sulphur Springs, Tesas ensuring security and cleanliness.
- Assisted in maintaining cleanliness standards at multiple business locations in Tyler, TX.
Server Assistant
Eagles Bluff Country Club
10.2014 - 02.2017
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
- Maintained cleanliness and order in dining area, setting high standard for guest experience.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
Receptionist/ Maintenance Laborer
Germania Insurance
02.2005 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Visited prospective clients' homes to present service offerings and answer questions.
- Performed light filing to maintain organized and accessible records.
- Cleaned and maintained rental properties owned by Germania.
- Conducted minor maintenance tasks on rental units.
- Executed comprehensive painting projects for both the inside and outside of rental homes.
- Collected rent payments from tenants, ensuring accurate and timely processing.
- Executed landscaping tasks for Germania and rental properties, enhancing curb appeal and property value.
Seamtress Technician
Medline Industry
01.2002 - 12.2004
- Constructed pockets on medical scrubs to meet quality standards.
- Performed detailed inspections on completed products to verify adherence to quality specifications.
- Exceeded standard working hours to achieve production targets.
- Upheld safety and cleanliness protocols to create a hazard-free work zone.
- Maintained efficient workflow to ensure continuous production.
Warehouse Inventory Clerk
Hilltop Kitchen
02.2001 - 01.2002
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
Sales Associate
Bealls Dept Store
01.1999 - 04.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Vending Attendant
D&D Sales
02.1989 - 02.1998
- Continuously sought opportunities for professional development, staying informed of industry trends and best practices to enhance job performance.
- Contributed to the overall success of the company by actively participating in team meetings, offering constructive feedback, and sharing innovative ideas for improvement.
- Responded promptly to service calls for machine repairs or restocking needs, minimizing downtime and lost revenue opportunities.
- Managed cash transactions accurately, balancing daily deposits and ensuring proper documentation was maintained for financial records.
Education
No Degree - Human Services
Tyler Junior College
Tyler, TX08-2025
Nurses Aid
Kilgore College Longview Center
Longview, TX02-1989
GED -
Northeast Texas Community College
Mount Pleasant, TX05-1988
Skills
- Property inspections
- Fair housing regulations
- Eviction procedures
- Rent collection
- Legal compliance
- Tenant screening
- Exceptional oral and written communication skills
- Customer service-focused
- Tenant and eviction laws
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Rental Property Manager
Wallace Realty
05.2018 - 03.2024
Server Assistant
Eagles Bluff Country Club
10.2014 - 02.2017
Commercial Cleaner
Creative Cleaning Solutions
09.2014 - 03.2017
Receptionist/ Maintenance Laborer
Germania Insurance
02.2005 - 09.2014
Seamtress Technician
Medline Industry
01.2002 - 12.2004
Warehouse Inventory Clerk
Hilltop Kitchen
02.2001 - 01.2002
Sales Associate
Bealls Dept Store
01.1999 - 04.2000
Vending Attendant
D&D Sales
02.1989 - 02.1998
No Degree - Human Services
Tyler Junior College
Nurses Aid
Kilgore College Longview Center
GED -
Northeast Texas Community College
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