Lea Washington

• Refill medication

• Check applications

• Update information for patients

• Answer questions—Team meetings

• Send out paperwork

• Transfer calls & Answer calls Inbound calls

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Introduced interdisciplinary teaching approaches which encouraged holistic learning experiences for students across various subjects.
• Mentored teachers in instructional strategies, enhancing their ability to deliver engaging lessons effectively.
• Optimized resource allocation by identifying redundancies within the curriculum and reallocating resources where needed most.
• Implemented data-driven decision-making processes to identify areas of improvement within the curriculum and adjust accordingly.

• Answer any questions or concerns policy holders have with their insurance claims
• explain features of polices and both advantages and disadvantages of various polices
• maintain accurate up-to-date files of 400 clients details , risk , exposure and premium information
• Develop long term customer relationships Skills Excellent customer service Experience with Microsoft office
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.