Lea Williams
Administrative Assistant
Decatur,IL
Summary
Dedicated organized administrative professional with successful experience providing exceptional customer service in fast-paced environments working with little to no supervision. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional with a keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Front End Cashier
Dollar Tree
10.2022 - Current
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
Pharmacy Technician
Walgreen's Pharmacy
05.2023 - 10.2023
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Dining Room Server
Primrose Retirement Community
06.2022 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built long-lasting relationships with residents.
Quality Assurance Technician
Akorn Pharmaceuticals
11.2012 - 08.2019
- Transmitted documents, organized revisions and tracked changes
- Managed file archival and information retrievals.
- Created and maintained user accounts and properly routed documents for approval and training.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Worked with internal staff to process documents.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Identified areas of weakness and recommended or implemented process improvements.
Education
Associate of Applied Science - Criminal Justice
05.2001 -
High School Diploma -
05.2001 -
Skills
Filing
Workflow Optimization
Document Control
Quality Assurance
Mail Handling
Data Entry
Database Management
Training and Coaching
Meticulous Attention to Detail
Team Bonding
Transcription and Dictation
Verbal Communication
Client Relations
Microsoft Outlook
Multi-Line Phone Proficiency
Staff Motivation
Multi-Line Phone Systems
Database Entry
Timeline
Pharmacy Technician - Walgreen's Pharmacy
05.2023 - 10.2023
Front End Cashier - Dollar Tree
10.2022 - Current
Dining Room Server - Primrose Retirement Community
06.2022 - 05.2023
Quality Assurance Technician - Akorn Pharmaceuticals
11.2012 - 08.2019
Richland Community College - Associate of Applied Science, Criminal Justice
05.2001 -
Meridian High School - High School Diploma,
05.2001 -