Lea Wilson
Kodak,TN
Summary
Dynamic leader with a proven track record in operations management, general management, and customer relations. Specializes in building strong client relationships and enhancing profitability. Skilled in verbal and written communication, with a knack for fostering team collaboration and driving significant business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
Bucket of Suds
08.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Director of Operations
Smoky Vistas
06.2020 - 08.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
Owner Relations
VTrips
01.2016 - 03.2020
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Strengthened relationships with referral sources by delivering exceptional service, prompt communication, and positive patient outcomes.
- Managed rates, owner statements, maintenance, housekeeping, etc
Social Work/Parenting Professional
Second Chances
04.2015 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Performed drug screen on clients
- Spot check homes
- Attend court proceedings
- Supervise visits between parents/children
General Manager
Workingmans Store
01.2010 - 05.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Arts - Social Science
Bluefield State College
Bluefield, WV12-2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
Certification
Vacation Lodging Service (VLS)
Timeline
Owner
Bucket of Suds
08.2022 - Current
Director of Operations
Smoky Vistas
06.2020 - 08.2022
Owner Relations
VTrips
01.2016 - 03.2020
Social Work/Parenting Professional
Second Chances
04.2015 - 10.2018
General Manager
Workingmans Store
01.2010 - 05.2015
Vacation Lodging Service (VLS)
Bachelor of Arts - Social Science
Bluefield State College
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