Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeaAndra Lege

Loveland,CO

Summary

Motivated professional with successful background in customer service offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Overview

10
10
years of professional experience

Work History

Contact Center Specialist

Bright Horizons
Broomfield, CO
11.2021 - Current
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Followed up with customers to ensure satisfaction with resolution of issue or inquiry.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained a high level of product knowledge to answer questions quickly and accurately.
  • Resolved customer concerns regarding products and services efficiently and effectively.
  • Answered incoming customer calls promptly and professionally.
  • Mentored junior team members and managed employee relationships.
  • Assisted in training new Contact Center Specialists on company policies and procedures.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Gathered feedback from customers on experiences with products or services for improvement purposes.
  • Identified customer needs and provided appropriate solutions.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Head Cashier

Lowes Home Improvment
Loveland, CO
09.2020 - 11.2021
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Built and maintained productive relationships with employees.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Server

Santiago's Restaurant
Loveland, CO
01.2014 - 08.2020
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted guests and provided menus.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Trained new employees to perform duties.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

High School Diploma -

Mountain View High School
Loveland, CO
05-2017

Skills

  • Customer Service Management
  • Supply Restocking
  • Price Verification
  • Training and Coaching
  • Shift Scheduling
  • POS Systems
  • Cash Register Operation
  • Positive Attitude
  • Schedule Coordination
  • Store Opening and Closing
  • Assignment Delegation
  • Online Order Picking
  • Team Leadership
  • Punctuality
  • New Hire Training

Timeline

Contact Center Specialist

Bright Horizons
11.2021 - Current

Head Cashier

Lowes Home Improvment
09.2020 - 11.2021

Server

Santiago's Restaurant
01.2014 - 08.2020

High School Diploma -

Mountain View High School

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LeaAndra Lege