Lea Ann Armstrong
Paducah,Kentucky
Summary
Driven and knowledgeable in the fields of banking and IT support & training. Skilled in many areas of each field. Excellent customer service skills. Management and coaching experience. Looking for an opportunity to grow in either of these fields and share my experience in a new environment.
Overview
21
21
years of professional experience
Work History
System Administrator/Client Coach
Advanced Global MSP Coaching
02.2020 - Current
- System Administrator for the company database.
- Responsible for keeping the company software up to date.
- Train and assist company employees on how to use the software used internally and for our clients (Autotask).
- Coached IT companies on how to better utilize their ticketing & CRM software.
- Coached clients on setting up and maintaining their client's contracts. Assisted with AP, invoicing, and transfer to QuickBooks.
- Assist past and present clients with any questions on the Autotask software.
Teller
Community Financial Services Bank
08.2017 - 05.2021
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Purchasing/Customer Service Representative
Systems Solutions
12.2016 - 07.2017
- Answered telephones
- Determined what the clients needs were with their IT issues.
- Purchasing of client's IT hardware and software needs
- Receiving of shipment. Setup delivery and installation of client purchases.
- Position was eliminated.
Service Coordinator/Office Manager
SmartPath Technologies
10.2008 - 12.2016
- Answered phones and determined what the client's IT needs were.
- Supervised technicians to insure client's needs were met in a timely fashion.
- Accounts Receivable
- Accounts Payable
Teller
Paducah Bank
03.2003 - 10.2007
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate of Arts -
Paducah Community College
Paducah, KYHigh School Diploma -
Reidland High School
Paducah, KY05.1991
Skills
- Project Management
- Database Administration
- Vendor Relationship Management
- Technical Troubleshooting
- Technical Education
- User Management
- Vendor Coordination
- Drawer Balancing
- Regulatory Compliance
- Asset Protection
- Account Updating
- Customer Relationship Building
- Fraud Detection
- Cash Handling
- Rapid 10-Key Data Entry
- Savvy Relationship-Builder
- Cheerful
- Conflict Resolution Techniques
- Excellent Time Management Skills
- Approachable
- Cash Drawer Balancing
- Cash Counting
- Positive
- Cash Handling Expertise
- Strong Work Ethic
- Friendly
- Teamwork and Collaboration
- Transaction Processing Accuracy
- Patience and Empathy
- Multitasking Capabilities
- Adaptability and Flexibility
- Decision Making Abilities
- Customer Service Excellence
- Computer Literacy
- Attention to Detail
- Numeric Aptitude
- Confidentiality and Discretion
- Professionalism and Courtesy
- Team Leadership
- Cash Supply Orders
- Transaction Error Identification
- Pleasant and Personable
- Staff Scheduling
- Honest and Dependable
- Team Cooperation
- Bank Deposits
References
Available upon request
Timeline
System Administrator/Client Coach
Advanced Global MSP Coaching
02.2020 - Current
Teller
Community Financial Services Bank
08.2017 - 05.2021
Purchasing/Customer Service Representative
Systems Solutions
12.2016 - 07.2017
Service Coordinator/Office Manager
SmartPath Technologies
10.2008 - 12.2016
Teller
Paducah Bank
03.2003 - 10.2007
Associate of Arts -
Paducah Community College
High School Diploma -
Reidland High School
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