Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Ann Munoz

Boerne,TX

Summary

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable Job Title with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated Office Assistant with over Number successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Software and history achieving high data output. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Administrative Assistant and Floral Designer

Propser Blooms
03.2023 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Prepared potted plants and bouquets based on customer requirements.
  • Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
  • Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
  • Provided expert care instructions to customers, extending life of their floral purchases.
  • Updated social media platforms with photos of recent arrangements, increasing online engagement and inquiries.
  • Increased repeat business with exceptional customer service and personalized floral recommendations.
  • Participated in community events, representing shop and expanding local network and potential clientele.
  • Enhanced team skills by sharing techniques and tips, fostering collaborative and skilled work environment.
  • Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.
  • Implemented creative window displays, attracting passerby attention and increasing foot traffic.
  • Enhanced store ambiance and customer satisfaction by designing seasonal floral arrangements for display.
  • Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
  • Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Proficient in utilizing floral design software to create custom arrangements.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.

Clerical Assistant

Priority Signs And Graphics
01.2020 - 03.2020
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Executed record filing system to improve document organization and management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Composed sensitive, confidential reports and documentation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Routed more than Number calls per day to office staff members.
  • Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Decreased customer hold times by updating office phone call and messaging procedures.
  • Set up offices and put together all HR documentation for new staff members.
  • Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Event Staff Member

Gateway Church Gatewaypeople.com
05.2016 - 05.2019
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Provided general cleaning of venue spaces before, during and after events.
  • Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
  • Worked in Area of expertise, accomplishing all assigned tasks with efficiency and accuracy.
  • Alerted guests of venue rules and reported infractions or violations to appropriate parties.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Talked to coworkers using electronic devices such as computers and radios.
  • Welcomed guests and directed each person to desired party, room or activity.
  • Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting.

Floral Designer

Out Of The Garden
02.2016 - 11.2018
  • Prepared potted plants and bouquets based on customer requirements.
  • Researched latest design trends, colors and vendor products for use in new pieces.
  • Properly package flowers and plants for damage-free delivery.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Education

No Degree - NURSING

UTSA
San Antonio, TX

High School Diploma -

Gen Douglas Macarthur Senior High School
San Antonio, TX
05.1986

Skills

  • Client Correspondence
  • Time Sheet Preparation
  • Data Entry
  • Office Supplies and Inventory
  • Records Coordination
  • Paycheck Distribution
  • Billing and Invoicing
  • Recording Messages
  • Customer Inquiries
  • Reviewing Time Sheets
  • Taking Messages
  • Records Organization
  • Reminder Calls
  • Clerical Experience
  • Paperwork and Documentation
  • Interoffice Communications
  • Records Preparation
  • Departmental Support
  • Travel Arrangement Coordination
  • Employee Timesheet Processing

Timeline

Administrative Assistant and Floral Designer

Propser Blooms
03.2023 - 07.2024

Clerical Assistant

Priority Signs And Graphics
01.2020 - 03.2020

Event Staff Member

Gateway Church Gatewaypeople.com
05.2016 - 05.2019

Floral Designer

Out Of The Garden
02.2016 - 11.2018

No Degree - NURSING

UTSA

High School Diploma -

Gen Douglas Macarthur Senior High School
Lea Ann Munoz