Lea-Anne Mitchell

• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Provided crisis intervention support for clients in emergency situations.
• Conducted home visits to assess the safety of living environments for clients.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Developed individualized care plans with input from clients and their families.
• Maintained accurate case records and documentation according to agency guidelines.
• Compiled reports on cases and submitted them to supervisors as required.
• Counseled clients on available resources within the community that could help meet their needs.
• Provided referrals to appropriate health care providers or other community resources.
• Monitored client progress through regular follow-up contacts.
• Participated in professional development activities related to case management best practices.
• Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
• Maintained up-to-date case records with case activity status.

• Navigated multiple databases such as Access and Onbase to enroll applicants in 3SQVT(SNAP), Fuel assistance, Reach up(TANF), Reach First, Reach ahead and General Assistance.
• Applied series of rules, program criteria and policies to 3SQVT(SNAP), Fuel assistance, Reach Up(TANF) programs and General assistance to determine applicants' eligibility.
• Provided great customer service by assisting clients with their needs and/or referring them to appropriate resources while implementing ESD rules.
• Knowledge of interviewing and collecting data to determine applicant's eligibility.
• Knowledge of word processing and data processing programs.
• Knowledge of recognizing difficult personality types and the ability to determine appropriate strategies for dealing with various types of clients and exhibit confidence with emotion reducing model to help keep difficult situations from escalating.

See Job description above

• Navigated multiple databases such as Access, Onbase and Siebel to enroll applicants in health care in the state's marketplace.
• Applied series of rules, program criteria and policies in complex health care situations to determine applicants' eligibility.
• Provided issue resolution to health care scenarios to secure health care for consumer and/or determine eligibility for health care programs and plans.
• Knowledge of word processing and data processing programs.
• Knowledge of recognizing difficult personality types and the ability to determine appropriate strategies for dealing with various types of clients and exhibit confidence with emotion reducing model to help keep difficult situations from escalating.

• provide nursing care to postpartum, Infant and antepartum patients under RN supervision
• Ensured the safety and well-being of the patients in maintained/safety checks
• secretary duties include: Answering phones, PRISM/Electronic medical record, working with charge nurse for bed placement, putting together patient charts, calling codes, making phone calls to physicians, and admitting and discharging patients
• Assist patients with care within my scope of practice on maternity floor
• Maintains work operations by following policies and procedures
• Protects organization's value by keeping patient information confidential
• proficient interpersonal relations and communicative skills
• multi-tasking/work in a fast pace deadline-oriented environment
• Use tactful, appropriate communications in sensitive and emotional situations.