Lea Anne Slaton
Mexico Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Facing/Air Import Agent
Kuehne-Nagel
01.1999 - 03.2022
- Utilized multiple systems to manage Air Import shipments . Including tracking goods on multiple airline and road carrier sites..
- Collaborated effectively with other departments within the organization to ensure ontime delivery
- Main point of contact for multiple, high volume accounts. Communicated via email, Zoom, phone and in person. to provide status updates and explain any delays. Built working relationships with clients to foster loyalty and encourage repeat business.
- Entered costs into system to ensure shipments invoiced in a timely manner.
Air/Ocean Import Coordinator
LEP Profit International
01.1996 - 01.1999
- Created and transmitted accurate documentation to governmental agencies for import Air and Ocean.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated with airlines, steamship lines and road carriers on behalf of clients.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Liaised internal departments to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
Education
No Degree - English/ Literature Arts
LaGrange College
LaGrange, GA Skills
- Problem Solving
- Work well under pressure
- Customer Service oriented
- Team player
- Customer needs anticipation and conflict mitigation
Timeline
Customer Facing/Air Import Agent
Kuehne-Nagel
01.1999 - 03.2022
Air/Ocean Import Coordinator
LEP Profit International
01.1996 - 01.1999
No Degree - English/ Literature Arts
LaGrange College
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