Summary
Overview
Work History
Education
Skills
Timeline
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Leadia Lawson

Rahway

Summary

Seasoned manager with more than 20 years of experience in fast-paced environment. Excellent communication and leadership skills. Track record of achieving exceptional results in customer satisfaction and increase in revenue.

Overview

32
32
years of professional experience

Work History

Security Receptionist

Securitas
08.2024 - Current

Night manager

QuickChek
09.2014 - 01.2024
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Stocker

Toyrus
09.2007 - 05.2009
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales

Assistant Manager

Pizza Hut
09.1992 - 09.1999
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
  • Schedule staff hours and assign duties
  • Maintain food and equipment inventories, and keep inventory records
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Establish standards for personnel performance and customer service
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
  • Order and purchase equipment and supplies
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety

Toll collector

New Jersey Turnpike Authority
06.1997 - 08.1998
  • Exchange money, credit, and casino chips, and make change for customers
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Answer customers' questions, and provide information on procedures or policies
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Sort, count, and wrap currency and coins
  • Supervise others and provide on-the-job training
  • Compute and record totals of transactions

Education

Journalism -

Benedict College
Columbia, SC

Skills

  • Administration and Management
  • Active Listening
  • Coordination

Timeline

Security Receptionist

Securitas
08.2024 - Current

Night manager

QuickChek
09.2014 - 01.2024

Stocker

Toyrus
09.2007 - 05.2009

Toll collector

New Jersey Turnpike Authority
06.1997 - 08.1998

Assistant Manager

Pizza Hut
09.1992 - 09.1999

Journalism -

Benedict College

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Leadia Lawson