Summary
Overview
Work History
Education
Skills
Timeline
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Lea Gail Cruz

Winchester,CA

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

TJX Companies
Carlsbad, CA
08.2024 - 09.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Sales Associate

TJX Marshalls
Port Charlotte, FL
06.2021 - 06.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.

Education

Bachelor of Science - Hospitality Management

Zamboanga Peninsula Polytechnic University
Zamboanga City, Philippines
03-2017

Skills

  • Promotional support
  • Upselling
  • Retail loss prevention
  • Sales training
  • Sales forecasting
  • Policy and procedure adherence
  • Guest relations
  • Inventory tracking
  • Outgoing personality
  • Complex Problem-solving
  • Positive and professional

Timeline

Sales Associate

TJX Companies
08.2024 - 09.2024

Sales Associate

TJX Marshalls
06.2021 - 06.2022

Bachelor of Science - Hospitality Management

Zamboanga Peninsula Polytechnic University

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Lea Gail Cruz