Leah Aiken
Easley,SC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chick-Fil-A Front of House Crew Member
Chick-fil-A
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
Certified Nursing Assistant
The Foothills Retirement Community
08.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Daycare Worker
Carousel of Learning
08.2021 - 01.2022
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Encouraged children to develop healthy social and emotional skills.
Education
High School Diploma -
Pickens High School
Pickens, SC05.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Leadership Qualities
- Heavy Lifting
- Learning Agility
- Safety
- Valid Driver's License
- Assertiveness
- Multitasking and Organization
- Attention to Detail
- Dependable and Cooperative
- Critical Thinking
- Compassionate
- Alzheimer's and Dementia Care
- Recording vital signs
- Patient-focused care
- CPR/AED
- Infant Care
- Patience and Empathy
- Friendly and Respectful
- Coordination and Teamwork
- Excellent Communication
- Reliability
- Adaptability and Flexibility
Certification
- CPR
- AED
- First Aid
- CNA license
- Phlebotomy certification/license
Timeline
Chick-Fil-A Front of House Crew Member
Chick-fil-A
07.2024 - Current
Certified Nursing Assistant
The Foothills Retirement Community
08.2022 - Current
Daycare Worker
Carousel of Learning
08.2021 - 01.2022
High School Diploma -
Pickens High School