Leah Alexander
St. Petersburg,FL
Summary
Highly proactive manager and server with 14 years of experience in teamwork and leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking professional with extensive daily operations experience.
Overview
14
14
years of professional experience
Work History
Restaurant Manager & Server
O'maddys Bar & Grill
02.2018 - 05.2024
- Managed daily operations at a to ensure a high level of efficiency, consistency, and quality in both food and service grossing 5 Million in sales annually.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment for 85 employees with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Manager
Steak N Shake
09.2010 - 02.2018
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Boca Ciega High School
Gulfport, FL06.2012
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Organization and prioritization
Timeline
Restaurant Manager & Server
O'maddys Bar & Grill
02.2018 - 05.2024
Restaurant Manager
Steak N Shake
09.2010 - 02.2018
High School Diploma -
Boca Ciega High School
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