Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Leah Alford

Wichita,KS

Summary

Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business. Background includes using techniques such as positive reinforcement and communication strategies to help clients. Proficient in gathering and evaluating information to enhance treatment goals and program success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Trainer

Fit For You LLC
Wichita, KS
05.2023 - Current
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Created nutritional plans that support overall health goals of clients.
  • Demonstrated various exercises with the use of free weights and machines.
  • Educated clients about the benefits of regular exercise and healthy eating habits.
  • Motivated clients to reach their personal best by providing positive reinforcement.

Childcare Provider

Alford Kids Academy
Wichita, KS
12.2020 - Current
  • Currently opening a second childcare facility
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Observed children's behavior and development, communicate information with parents.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Planned field trips to local parks, libraries and other educational places.
  • Encouraged positive interactions between children by providing supervision at all times.

Assistant General Manager

Panera Bread
Wichita, KS
05.2015 - 12.2020
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Analyzed financial data and prepared reports for senior management.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Collaborated with other departments within the organization to coordinate projects.
  • Prepared weekly schedules for staff members based on their availability.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.

Customer Service Representative

Protection 1
Wichita, KS
02.2016 - 03.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Social Psychology

Butler County Community College
El Dorado, KS

Skills

  • Member support
  • Activity Planning
  • Client Coaching
  • Exercise program design
  • Strength training
  • Orthopedic Rehabilitation
  • Operations Management
  • Cost Reduction
  • Goal Setting
  • Staff Training
  • Performance Evaluation
  • Revenue Growth
  • Payroll Administration
  • Employee Development
  • Staffing
  • Business growth and retention
  • Accounting oversight
  • Planning and execution
  • Budget Management
  • Project Management
  • Business marketing
  • Financial Planning

Certification

  • Certificate in Food, Nutrition and Health
  • First Aid/Cpr Certified
  • Small Business Owner
  • Member of The Health and Wellness Coalition
  • NAFCC Child Care Accreditation

Accomplishments

  • 2023 Child Care Provider Impact Award
  • State Journalism Cutline Writing Runner Up: National Qualifier
  • Honorary Member of Quill and Scroll Journalism Committee

Timeline

Personal Trainer

Fit For You LLC
05.2023 - Current

Childcare Provider

Alford Kids Academy
12.2020 - Current

Customer Service Representative

Protection 1
02.2016 - 03.2018

Assistant General Manager

Panera Bread
05.2015 - 12.2020

Some College (No Degree) - Social Psychology

Butler County Community College

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Leah Alford