Leah Alfrey
Anderson,IN
Summary
Versatile and results-oriented professional with a track record of excellence in enhancing customer satisfaction and streamlining operations across diverse roles, notably at Recovery Law Group. Skilled in strategic planning and communication, adept at relationship building and quality control, significantly improving client engagement and operational efficiency.
Overview
2
2
years of professional experience
Work History
Auto Detailer/Manager
Affordable Auto Detailers
09.2022 - Current
- Shined vehicle windows and windshields to remove water spots.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Sales Associate Specialist
Phil's One Stop
07.2024 - 09.2024
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
Delivery Driver
DoorDash
05.2022 - 01.2024
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Successfully avoided time delivery delays by carefully planning best routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Housekeeper
United Faith Housing
01.2023 - 08.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Handled requests for extra linens, toiletries and other supplies.
Intake Specialist
Recovery Law Group
05.2022 - 08.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Trained and supervised new intake staff to deliver high-quality client care.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Education
Certificate - Paralegal Studies
Blackstone Career Institute
Pennsylvania General Studies
University of South Florida
Tampa, FLCertificate - Nursing Assistant
Pinellas Technical Education Center
Clearwater, FL06.1999
Skills
- Telephone Etiquette
- Relationship Building
- Fabric treatment
- Expertise in detailing
- Team Coordination
- Glass Cleaning Techniques
- Hand tools
- Customer Service
- Quality Control Analysis
- Sales Techniques
- Chemical Handling
- Strategic Planning
- Hospitality and accommodation
- Honest and Dependable
- Reliable and Responsible
- Strong Work Ethic
Timeline
Sales Associate Specialist
Phil's One Stop
07.2024 - 09.2024
Housekeeper
United Faith Housing
01.2023 - 08.2023
Auto Detailer/Manager
Affordable Auto Detailers
09.2022 - Current
Delivery Driver
DoorDash
05.2022 - 01.2024
Intake Specialist
Recovery Law Group
05.2022 - 08.2022
Certificate - Paralegal Studies
Blackstone Career Institute
General Studies
University of South Florida
Certificate - Nursing Assistant
Pinellas Technical Education Center
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