Leah Alston
Camby,IN
Summary
Experienced with refining written content for clarity and accuracy. Utilizes keen attention to detail, identifying and correcting errors efficiently. Track record of ensuring consistency in style and tone across various documents.
Overview
6
6
years of professional experience
Work History
Recorder
Indiana University
06.2024 - Current
- Updating and maintaining student records in the Student Information System (SIS).
- Ensuring the accuracy and completeness of records.
- Utilizing specialized software for data entry and record creation.
- Investigating and resolving discrepancies or questions about records.
- Using excellent writing and communication skills.
- Collaborating with academic departments to resolve discrepancies in student records promptly.
Customer Service Representative
Indiana University
04.2023 - 06.2024
- Acted as the "face" of the Office of the Registrar by providing quality service through phone, email, virtual appointments and in person interactions.
- Updated students records in SIS. Processed and maintained official records as well as answering questions regarding to student records.
- Worked with students, staff, and faculty regarding student records while following Ferpa Policies.
- Responsible for enrollment support.
Bookseller
Books-A-Million
Indianapolis, IN
11.2022 - 01.2024
- Provided exceptional customer service.
- Knowledgeable about books.
- Drove up sales.
- Assisted customers in selecting books, enhancing overall shopping experience.
Textbook Supervisor
Follett Corporation
Indianapolis, IN
08.2022 - 04.2023
- Received and processed orders.
- Ordered and returned books.
- Provided excellent customer service.
- Contacted publishers.
Freelance Proofreader/Editor
Self-employeed
06.2022 - 09.2022
- Worked as a freelance proofreader/editor for someone writing a book for children. Checked each chapter for spelling and grammatical errors, clarity, sentence structure, and formatting.
Customer Service Representative
Navient
Indianapolis, IN
05.2021 - 03.2022
- Call center where I helped customers file unemployment claims and answered questions.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Managed inquiries via phone, email, and in-person interactions to ensure timely resolutions.
Key Holder
Forever 21
Indianapolis, IN
01.2020 - 03.2021
- Provided excellent customer service while managing employees.
- Trained and mentored new staff on customer service standards and operational tasks.
- Managed cash handling procedures, including deposits and register reconciliation.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
Blog Writer
BRUSCA QUANTUM INC
08.2020 - 11.2020
- Temporary writing position.
- Wrote 5-8 articles a week on how to date based on your lover's zodiac sign.
- Developed engaging blog content aligned with brand messaging and target audience needs.
- Edited and proofread articles to ensure quality, clarity, and adherence to style guidelines.
- Collaborated with marketing team to optimize SEO strategies for improved website traffic.
Education
High school diploma -
Cardinal Ritter High School
Indianapolis, IN06-2009
Skills
- Written communication
- Typing
- Communications
- Writing Skills
- Proofreading proficiency
- Research
- Administrative experience
- Customer service
- Records management
- Keyword research
- Data entry expertise
- Time Management
- Attention to detail
- Microsoft Office
Languages
English - Expert
Timeline
Recorder
Indiana University
06.2024 - Current
Customer Service Representative
Indiana University
04.2023 - 06.2024
Bookseller
Books-A-Million
11.2022 - 01.2024
Textbook Supervisor
Follett Corporation
08.2022 - 04.2023
Freelance Proofreader/Editor
Self-employeed
06.2022 - 09.2022
Customer Service Representative
Navient
05.2021 - 03.2022
Blog Writer
BRUSCA QUANTUM INC
08.2020 - 11.2020
Key Holder
Forever 21
01.2020 - 03.2021
High school diploma -
Cardinal Ritter High School