Leah A. Meneses
Greeley,CO
Summary
Dynamic leader with hands-on technical experience at Element U.S. Space & Defense, excelling in workflow management and client-centric focus. Proven track record in fostering cohesive teams and achieving business growth, while enhancing efficiency and communication. Recognized for strategic planning and critical thinking, driving success in high-pressure environments.
Overview
19
19
years of professional experience
Work History
LEAD CUSTOMER SERVICE AND SUPPORT
ELEMENT U.S. SPACE & DEFENSE
07.2020 - Current
- Oversee administrative team of 15 to ensure data entry workflow through our databases and within various team departments, including coordination with senior-level officials to execute process road map while maintaining the highest level of customer service, efficiency, and accuracy.
- Facilitated bi-weekly team meetings to discuss process improvements, provide company and personnel updates, give team and individual recognitions.
- Execute strategic planning to create business and productivity goals.
- Contracts review including Master Service Agreements, proposal criteria, and purchase contract orders.
- Foster positive, cohesive work environments between teams while goal setting, communicating clear expectations to produce overall personal and company growth.
SITE SALES MANAGER
NATIONAL TECHNICAL SYSTEMS (NTS)
06.2018 - 07.2020
- Responsible for business growth within assigned book of business.
- Maintain sales engagement by follow-up of all inactive and current accounts assigned to me.
- Follow up on quotations, purchase orders while creating an open line of communication with all customers.
- Receive and resolve all customer issues during program execution involving all management parties necessary.
- Cultivate cohesive business relationship with Applications Engineers while strategizing best practices to win opportunities.
- Employ Application Engineer engagement during proposal process to ensure technical accuracy.
- Maintain weekly sales forecast report detailing all projected programs forecasted as Committed as well as Non-Committed.
- Host weekly sales capture call with local and global sales team with a focus of winning programs for book of business at specific NTS Longmont.
- Manage all activities, tasks, and appointments in NTS’ ERP system, Orbit.
CUSTOMER ADVOCATE
NATIONAL TECHNICAL SYSTEMS (NTS)
11.2008 - 02.2017
- Responsible for monthly and quarterly sales goals at NTS Fullerton.
- Ensure consistent follow-up of all proposals and purchase orders while creating an open line of communication with all customers.
- Serve as constant onsite contact for all customer needs.
- Receive and resolve all customer issues during program execution involving all management parties necessary.
- Discuss cost of program versus customer requested budget, negotiating if necessary.
- Continue communication with Applications Engineers after quotation is completed to ensure technical accuracy.
- Maintain weekly Sales Activity Report detailing all programs forecasted.
- Host weekly Sales Activity Report conference call with local and global sales team with a focus of winning programs for NTS Fullerton while maintaining all communication and activities in NTS’ ERP system.
- Compile all information for submittal to Program Managers upon award of program.
- Initiate scheduled communications with Program Managers and customers.
- Organize kick-off meetings for Key Account programs.
- Review all customer surveys ensuring that all feedback is properly addressed.
CUSTOMER SERVICE /TEST COORDINATOR
GARWOOD LABS
04.2007 - 11.2008
- Manage customer accounts from initial contact to final billing stage by coordinating with Sales, Quoting Engineers, Sr. Test Engineers, Program Managers, Technicians, Tech Writers, and Accounting.
- Ensure the company data base it up to date with all communications and program status.
- Process all inquiries for pricing (RFQs) and customer purchase orders for assigned facility accounts.
- Perform due diligence to ensure Quality Assurance and Contract requirements are met.
- Mitigated issues with client to a solution as they arose.
- Assist Quoting Engineers to ensure a speedy turnaround of all requests.
- Follow up on all open and pending quotes, receive purchase orders and review summary sheet of work to be completed through QuoteWerks.
- Compile documentation for Quality and schedule work to be completed both in-house and outsourced.
- Prepare Change of Scopes, Notice of Deviations (NOD), and Equipment Lists during the execution of the test program.
- Manage Billing Summary sheet for Accounting for weekly invoicing.
- Receive all Customer Service and Sales calls, send customer surveys after completion of program and delivery of Test Report for post service reviews.
- Onsite point of contact for customers Kick-Off Meetings, conference calls, and facility.
- Always focused on continual building customer relationships via luncheons, follow up calls, emails, and surveys.
- Established the Standard Operating Procedure (S.O.P.) for the Quoting Process.
- Created an organization system for conference calls and on-site meetings for the Sales Team.
- Created job description for Customer Service/Test Coordinator and Sr. Test Engineer in order to ensure efficiency between Sales and Operations.
- Exceeded all projected Sales Goals for Q2, Q3, and Q4 for FY-2008.
Education
DIPLOMA -
WEST COVINA HIGH SCHOOL
WEST COVINA, CA01.2003
Skills
- Workflow management
- Client centric focus
- Efficiency coordination
- Flexible communication skills
- Critical thinking skills
- Hands-on technical experience
- Detail-Oriented
- Leadership Training (Direct and Indirect)
Training
- Earned License as a Life Insurance Agent, Denver, CA, 01/01/18
- Sandler Sales Training, Fullerton, CA, 01/01/12
- Fred Pryor Seminars, Beyond Basics: Microsoft Excel 2007, 01/01/11
- Communication Skills for Women, Ontario, CA, 01/01/10
References
Available upon request
Timeline
LEAD CUSTOMER SERVICE AND SUPPORT
ELEMENT U.S. SPACE & DEFENSE
07.2020 - Current
SITE SALES MANAGER
NATIONAL TECHNICAL SYSTEMS (NTS)
06.2018 - 07.2020
CUSTOMER ADVOCATE
NATIONAL TECHNICAL SYSTEMS (NTS)
11.2008 - 02.2017
CUSTOMER SERVICE /TEST COORDINATOR
GARWOOD LABS
04.2007 - 11.2008
DIPLOMA -
WEST COVINA HIGH SCHOOL