Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Appel

Bethel,OH

Summary

Compassionate Medical Direct Service Professional with experience in providing personalized, high-quality care to patients. Strengths include strong communication skills, proven ability to navigate complex medical scenarios and adeptness at fostering positive patient relationships. Have made significant impact in previous roles through focus on improving patient outcomes while adhering to all safety protocols and guidelines. known for high productivity and efficient task completion. Specialize in patient care, behavioral support techniques, and crisis intervention strategies. Excel in empathy, communication, and teamwork to enhance patient well-being and support organizational goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Medical Direct Service Professional

Comfort and Care Home Health Agency
Cincinnati, Ohio
09.2024 - Current
  • Provided direct medical services to patients, -Assisted in the development of care plans for individual patients based on their medical history and current health status.
  • Maintained accurate and up-to-date patient records while adhering to HIPAA guidelines.
  • Educated patients about preventive health measures, lifestyle changes, disease management strategies and available community resources.
  • Collaborated with other healthcare professionals such as nurses, pharmacists and social workers to coordinate comprehensive care plans for each patient.
  • Developed relationships with referring physicians to ensure continuity of care for patients.
  • Ensured compliance with all applicable laws, regulations and standards related to the practice of medicine.
  • Provided emotional support to patients and families during difficult times.
  • Participated in quality assurance activities by attending meetings and providing feedback on processes and procedures.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Consulted with client care team to continually update care plans.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Direct Service Professional

Ron Norfthcutt
Covington , KY
01.2011 - 07.2024
  • Coordinated and facilitated group activities for participants with disabilities.
  • Provided individualized support to enhance the quality of life for individuals with special needs.
  • Assisted clients in developing independent living skills such as money management, transportation, and housekeeping.
  • Implemented behavior modification plans according to Individual Service Plans.
  • Conducted assessments of client's abilities and needs based on observation, interviews and review of records.
  • Developed positive relationships with clients while maintaining professional boundaries.
  • Collaborated with other professionals to ensure best practices were implemented.
  • Supported clients in community integration activities such as shopping trips, recreational outings.
  • Maintained accurate documentation of services provided including progress notes and incident reports.
  • Participated in training sessions to increase knowledge about disability-related topics.
  • Transported clients to medical appointments, day programs, job sites or other activities.
  • Provided crisis intervention services when needed.
  • Encouraged clients to participate in leisure activities that promote physical fitness and socialization.
  • Assisted with personal care tasks such as bathing, grooming, dressing, toileting.
  • Facilitated communication between families and guardians and service providers.
  • Ensured safety of clients at all times by monitoring their environment and providing supervision accordingly.
  • Educated family members and caregivers on strategies for managing challenging behaviors.
  • Created a welcoming atmosphere by engaging individuals in conversation and providing encouragement.
  • Organized recreational activities both onsite and offsite based on individual preferences.
  • Promoted self-advocacy among participants by encouraging them to express their opinions and make informed decisions regarding their lives.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted individuals in learning and developing new skills.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Transported clients to doctor's appointments and errands.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Used approved crisis intervention techniques in emergency situations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Consulted with client care team to continually update care plans.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Medical Direct Service Professional

Joyce Boden
Highland Heights, KY
11.2002 - 12.2010
  • Assisted in the development of care plans for individual patients based on their medical history and current health status.
  • Maintained accurate and up-to-date patient records while adhering to HIPAA guidelines.
  • Educated patients about preventive health measures, lifestyle changes, disease management strategies and available community resources.
  • Developed relationships with referring physicians to ensure continuity of care for patients.
  • Collaborated with other healthcare professionals such as nurses, pharmacists and social workers to coordinate comprehensive care plans.
  • Monitored patient vital signs such as temperature, pulse rate, blood pressure and respiration rate.
  • Participated in quality assurance activities by attending meetings and providing feedback on processes and procedures.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Consulted with client care team to continually update care plans.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Contributed to case reviews of client status and progress.

Sole Proprietor

RLH Transportation
Union, KY
08.1998 - 03.2001
  • Organized and tracked financial data to ensure accurate records.
  • Managed customer accounts, including billing and collections.
  • Negotiated contracts with vendors and suppliers.
  • Provided customer service support via telephone, email, and in-person meetings.
  • Performed regular audits of company operations to ensure compliance with regulations.
  • Reviewed employee performance evaluations to determine compensation adjustments.
  • Generated reports summarizing sales activities, profits and losses, cash flow.
  • Ensured all safety protocols were followed in the workplace at all times.
  • Managed organizational budget and finances.
  • Maintained client records and information in customer database.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Built and enhanced relationships with clients to boost revenue.
  • Identified customers' individual needs by asking open-ended questions and gathering relevant information.
  • Hired, supervised, and mentored staff of diverse, talented employees.
  • Approved and processed payroll and required documentation to deliver employee pay on time.
  • Developed and maintained an online presence through website management and social media.
  • Maintained accurate and complete records of all business transactions and interactions.
  • Managed crisis situations, resolving issues promptly to minimize impact on business.
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Negotiated contracts and agreements to secure advantageous terms.
  • Ensured compliance with local, state, and federal regulations affecting business operations.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
10-2018

Skills

  • First aid and CPR certified
  • Caring Companionship
  • Housekeeping
  • Convalescence Support
  • Blood Glucose Monitoring
  • Safety Compliance
  • Family Member Training
  • Schedule Maintenance
  • Patient Ambulation
  • Injury Prevention
  • Condition Monitoring
  • Client Education
  • Medical chart documentation
  • Reliability
  • Personal Care Homemaker (PCHM)
  • Meal Planning and Preparation
  • Proper phone etiquette
  • Disability care
  • Problem-solving aptitude
  • Multitasking Abilities
  • Heartsaver CPR AED (CPR AED)
  • Coordination skills
  • Administer medication
  • Records Maintenance
  • Task Prioritization
  • Schedule Management
  • Personal Hygiene Assistance
  • Patient confidentiality
  • Health and dignity assurance
  • Monitor vital signs
  • Communication Assistance
  • Laptop and Tablet Operation
  • Client satisfaction
  • Teamwork and Collaboration
  • Attention to Detail
  • Mental health understanding
  • Comfort care
  • Diet and Nutrition

Certification

  • All trainings and certificates were issued by Ohio Department of Developmental Disabilities
  • Direct Support Professional (DSP) Initial Training
  • Independent Provider Initial Training
  • Introduction to Supporting People wIth Developmental Diabilities
  • Independent Provider -2 Hour DODD Curriculum for 2024 Annual Training
  • Bill of Rights for People with Developmental Disabilities and the NADSP code of Ethics
  • Review of 2023 Health and Welfare Alerts
  • The Ohio Individual Service Plan (OhioISP)
  • Valued Roles and Community Integration
  • Introduction to Empathy-Based Care
  • Universal Precautions
  • Trauma-Informed Care and Restrictive Measures
  • Health and Safety: Unusual and Major Unusual Incidents (UI/MUI)
  • Billing and Services Documentation
  • CPR / AED / First-Aid (Adult / Child / Infant / Choking) AED / Injury & Universal Precautions

Timeline

Medical Direct Service Professional

Comfort and Care Home Health Agency
09.2024 - Current

Direct Service Professional

Ron Norfthcutt
01.2011 - 07.2024

Medical Direct Service Professional

Joyce Boden
11.2002 - 12.2010

Sole Proprietor

RLH Transportation
08.1998 - 03.2001

High School Diploma -

Penn Foster Career School

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Leah Appel