Leah Atwater
Brunswick,Ohio
Summary
Dynamic Ocean Operations Manager with a track record of onboarding clients and optimizing vendor partnerships. Skilled in financial oversight and compliance, contributing to improved operational efficiency and enhancing customer satisfaction through exceptional service.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Ocean Operations Manager
Tazmanian Freight Systems
Middleburg Heights, OH
02.2025 - Current
- Manage day-to-day international operations for accurate and efficient cargo import and export.
- Negotiate contract rates and free time with steamship lines, co-loaders, and drayage providers to enhance vendor relationships.
- Achieve outstanding compliance audit scores through meticulous operational oversight.
- Handle all accounting tasks, including billing and timely collections, ensuring financial accuracy.
- Onboarded seventeen new clients within first year, significantly expanding customer base.
- Deliver exceptional personalized customer service to new clients while growing existing accounts.
- Expanded knowledge through self-directed learning to bring ocean imports in-house and supported air exports during staffing transition.
- Practice creative quoting solutions to maximize profit margins.
Ocean Export Supervisor
Transgroup / Scan Global Logistics
Brunswick, Ohio
09.2014 - 02.2025
- Enhanced export logistics for international shipments by supervising full process flow.
- Accurately prepared AES filings and letters of credit for seamless processing.
- Ensured adherence to all international trade regulations, including customs compliance.
- Achieved competitive freight rates through strategic negotiations with carriers.
- Introduced procedures that significantly boosted handling efficiency in export operations.
- Delivered training on export procedures, significantly improving staff competencies in logistics.
- Facilitated onboarding process for core clients Struktol Company of America and Schill & Seilacher.
- Collaborated with management to establish centralized customer profiles for optimized service.
- Organized team meetings to identify and resolve departmental challenges while sharing positive feedback.
- Assisted in improving morale and management communication by creating employee recognition and reward practices.
- Performed yearly performance reviews for department employees.
Senior Ocean Export Specialist
Phoenix Int'l / C.H. Robinson
Middleburg Heights, OH
06.2006 - 09.2014
- Delivered exceptional customer service in air exports, ensuring client satisfaction.
- Managed largest and most complex client within department, ensuring tailored service delivery.
- Achieved recognition for ranking number one in the United States for international compliance audits.
- Traveled extensively for quarterly out-of-state quality assurance meetings to ensure compliance standards.
- Assisted onboarding of Steris Corporation as routed transaction lead, streamlining integration process.
- Maintained up-to-date knowledge through ongoing education and advanced training programs.
- Directed inquiries from incoming calls to appropriate personnel to enhance communication efficiency.
- Performed clerical duties, including photocopying, faxing, and mailing, to support daily operations.
Education
High School Diploma -
Medina County Career Center
Medina, OH06-2005
Skills
- Export documentation
- Regulatory compliance
- Cargo management
- Contract negotiation
- Financial oversight
- Vendor management
- Client management
- Profit optimization
- Operational efficiency
- Performance reporting
- Management
- Team building/leadership
- Business development
- Policy implementation
- Attention to detail
Certification
- IMDG Certification 2025
Timeline
Ocean Operations Manager
Tazmanian Freight Systems
02.2025 - Current
Ocean Export Supervisor
Transgroup / Scan Global Logistics
09.2014 - 02.2025
Senior Ocean Export Specialist
Phoenix Int'l / C.H. Robinson
06.2006 - 09.2014
High School Diploma -
Medina County Career Center