A positive and upbeat dental business associate successful at balancing patient and business needs. Well-versed in managing patient relations, and coordinating services for patients. Excellent in multitasking, planning, communication skills, and organization. Ready and eager to to apply my experience and expand my knowledge.
Overview
5
5
years of professional experience
Work History
Esthetician
Hello Sugar
Orlando, FL
02.2024 - Current
Greeted customers, provided excellent customer service, and personal bonds with clients.
Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
Ensured that all work areas were kept clean, disinfected/sterile and tidy at all times.
Educated clients about skin care regimens that would enhance their overall appearance for concerns such as ingrowns, rashes, or any skin condition they may have.
Scheduled appointments for returning customers as well as new ones.
Collected amounts due, and sales on retail products.
Sold our memberships to new clients.
Dental Business Associate
Coast Dental & Orthodontics
Kissimmee, FL
09.2022 - 02.2024
Welcomed patients.
Answered phone calls, scheduled appointments, and verified patient appointments, insurance coverage, benefit eligibility, frequency limitations, and treatment history in order to properly render services and ensure the office gets paid accordingly from insurance.
Check patients in-out, and collected copay's to keep business administrative and financial records current in accordance with established policies and procedures.
Sent insurance claims, and pre-authorization.
Created customized treatment plans for patients based on individual needs and assisted in any financial plans if needed such as Sunbit, Care Credit, etc..
Provided chair-side assistance during procedures with dentist.
Assisted dental hygienist in periodontal charting.
Took alginate impressions, and prepared lab cases.
Took digital x-rays; FMX, bitewings, panoramic, and intraoral images.
Provided support in stocking rooms with supplies, cleaning trays, sterilizing instruments and operatories.
Lead Dental Business Associate
Smile Rite Dental
Ocoee, FL
07.2021 - 09.2022
Welcomed patients.
Answered phone calls, scheduled appointments, and verified patient appointments, insurance coverage, benefits, frequencies, and limitations.
Sent insurance claims, and pre-authorization.
Created and coordinated all treatment plans, and presented them effectively to each patient.
Processed payments, maintained accurate financial records, balance due's and balanced daily accounts receivable transactions.
Conducted financial counseling sessions for new and pre-existing patients in accordance to treatment.
Coordinated billing processes with vendors to ensure timely payment of invoices.
Sterilization of instruments, and operatories.
Assisted doctor in procedures such as root canals, crowns, bridges/partials/denture prep that also included passing instruments, taking impressions, and making temporary crowns.
Assisted dental hygienist with periodontal charting.
Took bitewing, periapical, panoramic, and occlusal X-rays for dentist review.
Marketing for office.
Sales Associate Specialist
American Eagle Outfitters, Inc
Orlando, FL
10.2019 - 06.2021
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Built relationships with customers to encourage repeat business.
Assisted customers with product selection, sizing, and styling.
Fostered positive employee relationships through communication, training, and development coaching.
Created and distributed monthly, quarterly, and annual reports to management regarding performance.
Cashiering.
Organized incoming restock of products, new clothes of the season, and kept the store up to par for daily revenue.
Sanitized all stations.
Trained new team members in cash register, stock procedures, jean standards, and customer service.
Education
Master of Arts - Master Aesthetician
Hollywood Beauty Academy
Orlando, FL
11-2023
Associate of Science - Dental Assisting
Osceola Technical College
St. Cloud, FL
06-2021
High School Diploma -
St. Cloud High School
Saint Cloud, FL
05-2021
Associate of Science - Dental Hygiene
Valencia College
Orlando, FL
Skills
Bilingual (Spanish)
Planning and coordinating
Knowledgeable in Open dental, Eaglesoft, and Dentrix
Knowledgeable in financial applications such as Sunbit, Care credit, and Alpheon