Leah Babin
640 Beacon Drive, Youngsville,LA
Summary
Business role allowing for parlay of demonstrated organization, customer service, communication, and project management skills. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in state and federal computer programs.
Overview
10
10
years of professional experience
Work History
Administrative Supervisor 2
Louisiana Department of Health
05.2023 - Current
- This is an administrative, managerial, clerical and supervisor support position in the Iberia Parish Health Unit.
- Oversaw daily administrative operations, ensuring efficient workflow and resource allocation.
- Coordinated team schedules and meetings to optimize productivity across departments.
- Developed and implemented process improvements to streamline office procedures.
- Mentored junior staff members, fostering professional growth and team cohesion.
- Managed office budget, tracking expenses and identifying cost-saving opportunities.
- Enhanced communication protocols between departments to ensure project alignment.
- Conducted performance evaluations, providing constructive feedback to improve team output.
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Updated reports, managed accounts, and generated reports for company database.
Administrative Coordinator III
Louisiana Department Of Health
01.2021 - 05.2023
- Promotion to Administrative Supervisor 2 with the State of Louisiana Department of Health in May 2023.
- Handles the delivery of services through multiple personal health programs such as Women, Infants, and Children (WIC), Children's Spacial Health Services (CSHS), Reproductive Health, Immunizations, Vital Records, etc.
- Responds to questions and managed communications with patients, health care providers and facilitators.
- Delegates tasks to administrative support staff to organize and improve office efficiency.
- Monitors front areas so that questions could be promptly addressed and clients instantaneously cared for.
- Improves office operations by automating client correspondence, record tracking and data communications.
- Provides backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Develops and implements office management procedures to increase training team productivity and accuracy.
- Mentors office employees on proper administrative procedures and how to use programs such as EHR, LINKS, LEERS and LAWIN while keeping operations consistent and efficient for maximum performance.
- Safeguards monetary value across all programs offered. Not limited to recording and balancing of transactions.
- Promotes client loyalty and consistency by delivering friendly service and knowledgeable assistance.
- Routinely, independently and professionally performs several duties simultaneously including interviewing clients, preparing charts and reports, assessing and collecting fees, answering telephone inquiries, etc. while often serving as the public's initial contact with the Agency.
- Teamwork building on employee cohesion and reducing medical and nursing errors, resulting in greater patient satisfaction and improved healthcare.
- Continuously improving efficiency and patient safety and contributing to a healthier and happier workplace, reducing burnout among healthcare professionals.
Lafayette Parish Health Unit-Clerk II Position
Lafayette Consolidated Government/ Louisiana Department of Health
08.2019 - 01.2021
- Promotion in January 2021 to a position with the State of Louisiana Department of Health.
- Educated and certified in all State, Federal and Department mandated trainings in association with any programs and duties offered by the Louisiana Department of Health.
- Assisted in increased utilization and productivity of services offered including departments of WIC, Immunizations and Reproductive Health.
- Reviewed and streamlined digital file systems to reduce usage errors.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with wide range of clients and executives professionally by phone, email or in-person to provide information and directed to desired staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed skilled administrative work to support all office staff and operational requirements.
- Coordinated front office duties, including customer service, patient scheduling and billing.
Executive Director/Administrative Assistant
Iberia Habitat for Humanity
10.2015 - 03.2019
- Multiple Roles Maintained Through Entire Employment.
- Develop and maintain clear and concise communication with all board members and external parties for team development
- Planning and goal setting for non-profit organization success in the Parish (community)
- Adaptation to changing conditions and is open to new ideas and methods
- Skills for financial management including oversee budget, reporting responsibilities, payroll and timely expenditures.
- Certified annually with American Bankers Association, Quality Loan Origination, and OSHA
- Acts decisively to tackle difficult problems; perseveres in the face of problems
- Skilled in marketing-public relations and communicating a vision including but not limited to public speaking and social media
- Accuracy in every aspect of maintaining office records electronically and a hard copy version
- Knowledgeable in QuickBooks, Outlook, Word, Excel and other professional office suites and machines
- Completed 3 major construction/mortgage projects annually in addition to several smaller projects in the community.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
Education
BA - General Studies
University of Louisiana At Lafayette
Lafayette, LA2001
Skills
- Project Management
- Training and Development
- Extensive Office Skills including Correspondence Preparation, Appointment Scheduling and Documentation with Diverse Population
- 10 Key by Touch
- Multi-line Phone Etiquette
- Employee Relations / Retention
- Team Development and Team Collaberation
- Marketing and Sales
- File and Database Management
- Proficient in QuickBooks, Microsoft Office and Various Computer Programs
- Customer Service and Data Confidentiality
- Accounting and Budget Management
- Creating Business Manuals and Fulfill Policies
- Goal Setting
- Inventory Management
- Professional Presentations
- ABA (American Bankers Assoc) Certified
- Proficient in programs including Intergy, Redcap, Zoom, LINKS, CARS, LEERS and LAWIN Databases
- Workflow Implementation
- Budgeting and Expense Reports
- Employee Records Management
- Administrative Leadership
- Attention to Detail
- Task Prioritization
- Office Management
Timeline
Administrative Supervisor 2
Louisiana Department of Health
05.2023 - Current
Administrative Coordinator III
Louisiana Department Of Health
01.2021 - 05.2023
Lafayette Parish Health Unit-Clerk II Position
Lafayette Consolidated Government/ Louisiana Department of Health
08.2019 - 01.2021
Executive Director/Administrative Assistant
Iberia Habitat for Humanity
10.2015 - 03.2019
BA - General Studies
University of Louisiana At Lafayette