Leah Baddick
Gettysburg,PA
Summary
Determined Administrative Assistant/Project Scheduler adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Administrative Assitant/Project Scheduler
Fine Line Construction
2022.12 - Current
- Enhance project efficiency by developing and maintaining comprehensive schedules for all project phases.
- Streamline resource allocation by identifying critical paths and adjusting timelines accordingly.
- Ensure timely completion of projects through diligent monitoring of progress against established schedules.
- Maximize team productivity by effectively communicating schedule updates to all stakeholders.
- IT Troubleshooting - serve as the GO TO person for employee and customers for IT problems or issues.
- Focal Point trainer for Company Software (Insert name of software)
- Central point for Communication. Serve as single point of entry for Customers and Employees for all communication. I provide reliable, accurate, answers and solutions to issues/problems.
- Supported the successful execution of multiple simultaneous projects with efficient time management strategies.
- Contributed to a seamless handover process for completed projects by providing thorough documentation on scheduling practices and outcomes for new employees as well as customers
- Elevated client satisfaction levels with accurate, transparent communication regarding schedule adjustments and their impact on project delivery dates.
- Strengthened relationships with external vendors by negotiating realistic deadlines for deliverables, minimizing delays caused by supply chain issues.
- Championed process improvement initiatives that led to more efficient scheduling practices across the organization. For example, ......
- Maintained flexibility in responding to unexpected challenges or changes in priorities, swiftly adapting schedules as necessary without compromising overall project objectives.
- Provided valuable insights into resource availability during the planning phase, enabling better-informed decisions about staffing assignments and workload distribution.
- Established robust performance metrics to evaluate the effectiveness of scheduling processes, informing future adjustments and enhancements.
- Assisted in training new team members on scheduling tools and techniques, fostering a culture of continuous learning and development.
- Reported on project scheduling activities and provided support to purchasing and logistic teams.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service Representative
Giant Grocery Store
2021.02 - 2022.05
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
General Farm Hand
Saw Horse Farm
2020.02 - 2022.04
- Maintained animal welfare through proper feeding, sheltering, and medical care for livestock on the farm.
- Collaborated with team members to ensure timely completion of seasonal tasks such as ensuring animals are properly cared for
- Adhered to safety protocols while operating heavy machinery, resulting in a safe work environment for all farmhands.
- Supported farm manager in record keeping duties, allowing for accurate tracking of animal feed, medications, and supplemants
- .
- Contributed to a positive working environment through effective communication with team members and supervisors alike.
- Completed essential daily tasks such as feeding animals, cleaning enclosures, and checking water supplies to maintain optimal living conditions for livestock.
- Implemented innovative solutions to common farming challenges through research and experimentation with new techniques or technologies. Made reccomendations to increase the overall efficiencies of the farm
- Conducted basic veterinary care for livestock when necessary under supervision of veterinarian or experienced farmer hand leads.
- Maintained farm infrastructure such as fences, gates, and storage facilities through regular inspection and repair work.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Supervised work activities of farm laborers and provided instruction and guidance.
- Examined livestock animals for signs of illness and injury.
- Participated in local events and activities to promote farm and build relationships with community.
- Prepared animals and riders for Blue and Grey Horse Riding Competition Circuit
- Maintained records of livestock feed and medications and other essential farm data to track farm and animal performance.
Education
High School Diploma -
Gettysburg Area High School
Gettysburg, PA06.2022
Skills
- Decision Making
- Progress Reporting
- Contract Negotiation
- Risk Assessment
- Performance Monitoring
- Time Management
- Problem Solving
- Task Prioritization
- Process Improvement
- Adaptability
Timeline
Administrative Assitant/Project Scheduler
Fine Line Construction
2022.12 - Current
Customer Service Representative
Giant Grocery Store
2021.02 - 2022.05
General Farm Hand
Saw Horse Farm
2020.02 - 2022.04
High School Diploma -
Gettysburg Area High School
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