Jessica Ball
Grant-Valkaria,FL
Summary
Dependable office management professional with over two years of experience in administrative oversight, demonstrating a strong ability to enhance organizational efficiency. A self-starter and skilled team leader, adept at unifying staff around common goals while fostering a culture of customer service excellence. Specialized in dental office environments, with a robust background in managing dental insurance claims and patient accounts to ensure seamless operations and high levels of patient satisfaction. Committed to driving success through effective communication and strategic problem-solving.
Overview
25
25
years of professional experience
Work History
Dental Insurance Coordinator
Ekos Dental Group
09.2022 - 01.2026
- Managed patient insurance verification processes to ensure accurate billing and claims submission.
- Facilitated communication between dental professionals and insurance providers to resolve discrepancies.
- Coordinated patient benefit explanations, enhancing understanding of coverage options and limitations.
- Implemented streamlined workflows for insurance claim processing, improving efficiency in operations.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
Office Manager
Linton Family Dentists
01.2020 - 09.2022
- Set an example of exemplary customer service and trained the team to ensure effective customer service skills via telephone and in person
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed treatment plans and explained financial obligations and payment options to patients
- Monitored payments due from patients and promptly contacted patients with past due payments.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Met/exceeded provider performance and office performance goals
Front Desk Receptionist
Raymond Doremus, DDS
08.2017 - 01.2020
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill patient requests.
- Handled payment processing and provided patients with receipts and proper bills and change.
- Verified patient insurance and filed claims
- Processed explanation of benefits
Financial Coordinator
All About Smiles Orthodontics
10.2013 - 07.2017
- Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
- Input patient and insurance information into company computer system using Dolphin Management.
- Called insurance companies to find pertinent information regarding policies and payment benefits.
- Sent treatment claims to insurance carriers on same day that patients received care.
Patient Service Representative II
Reading Health Physicians Network
08.2008 - 05.2013
- Coordinated patient scheduling and appointment confirmations, ensuring efficient use of resources.
- Managed patient inquiries via phone and in-person, providing accurate information and enhancing satisfaction.
- Maintained electronic health records with precision, ensuring compliance with HIPAA regulations.
- Assisted in resolving billing discrepancies, promoting clear communication between patients and insurance providers.
Medical Receptionist
Chester County Podiatric Associates
04.2001 - 08.2008
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Processed insurance claims efficiently, ensuring compliance with regulations and policies.
Education
High School Diploma -
Wyomissing Area High School
Wyomissing, PA06.1993
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Invoicing and Billing
- Accounts Payable and Receivable
- Teamwork and Collaboration
- Insurance processes
- Customer service and assistance
- Insurance claims processing
Timeline
Dental Insurance Coordinator
Ekos Dental Group
09.2022 - 01.2026
Office Manager
Linton Family Dentists
01.2020 - 09.2022
Front Desk Receptionist
Raymond Doremus, DDS
08.2017 - 01.2020
Financial Coordinator
All About Smiles Orthodontics
10.2013 - 07.2017
Patient Service Representative II
Reading Health Physicians Network
08.2008 - 05.2013
Medical Receptionist
Chester County Podiatric Associates
04.2001 - 08.2008
High School Diploma -
Wyomissing Area High School