Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leah Batchelor

Phoenix,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

23
23
years of professional experience

Work History

Contact Center Mentor

Matrix Absence Management Inc.
Phoenix, Arizona
10.2018 - 04.2024
  • Provided advice to mentees on career paths, job opportunities and educational options.
  • Developed a comprehensive mentoring program to support new employees in their transition into the company.
  • Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
  • Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
  • Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
  • Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
  • Advised on methods for effective conflict resolution techniques to ensure productive working environments.
  • Provided resources related to mental health awareness including stress management strategies.
  • Fostered a culture of inclusion by promoting diversity awareness among all members of the organization.
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Certified Pharmacy Technician

Walmart Pharmacy
Phoenix, Arizona
06.2014 - 05.2015
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Verified accuracy of patient information on prescription orders.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Maintained records of controlled substances dispensed according to state regulations.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Entered patient profile information into computer systems accurately and completely.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Established and updated patient profiles, medications and insurance details.

Adult Developmental Home Provider

Guthrie Mainstream Services
Mesa, Arizona
08.2009 - 06.2014
  • Developed individualized care plans for each client in conjunction with the agency staff.
  • Assisted clients in developing life skills such as budgeting, cooking, and job searching.
  • Maintained accurate records of all activities related to the host home program.
  • Conducted daily check-ins with clients to ensure their safety and well-being.
  • Organized recreational activities for clients that were both fun and educational.
  • Transported clients to appointments, school, work. when necessary.
  • Ensured that all rules set by the agency were followed within the host home setting.
  • Actively participated in case reviews and provided input as needed for client care plans or changes in service delivery models.
  • Served as a mentor and role model for clients by demonstrating positive behavior and attitudes.
  • Monitored medication compliance of all residents under my supervision.
  • Encouraged healthy relationships among all individuals living in the host home setting.
  • Assisted with crisis intervention when needed; deescalating volatile situations while maintaining appropriate boundaries.
  • Collaborated with outside agencies to coordinate services for clients when needed.
  • Attended monthly training sessions to stay up-to-date on best practices related to working with at-risk youth.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted with client personal care needs to foster independence and well-being.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted clients with maintaining good personal hygiene.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Built strong and trusting rapport with clients and loved ones.
  • Contributed to case reviews of client status and progress.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Drove clients to doctors' appointments and social outings.

Certified Pharmacy Technician

Walmart Pharmacy
Phoenix, Arizona
02.2007 - 08.2009
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Verified accuracy of patient information on prescription orders.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Maintained records of controlled substances dispensed according to state regulations.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Entered patient profile information into computer systems accurately and completely.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Established and updated patient profiles, medications and insurance details.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Compiled customer demographic, allergy and medical history background.

Senior Certified Pharmacy Technician

Walgreens Pharmacy
Torrance, California
08.2001 - 01.2007

Education

GED -

Ohio Department of Education
Cleveland, Ohio
10-1993

Skills

  • Pharmaceutical Calculations
  • HIPAA Compliance
  • Staff Training and Development
  • Preparing sterile compounds
  • Inventory supply monitoring
  • HIPAA

References

References available upon request.

Timeline

Contact Center Mentor

Matrix Absence Management Inc.
10.2018 - 04.2024

Certified Pharmacy Technician

Walmart Pharmacy
06.2014 - 05.2015

Adult Developmental Home Provider

Guthrie Mainstream Services
08.2009 - 06.2014

Certified Pharmacy Technician

Walmart Pharmacy
02.2007 - 08.2009

Senior Certified Pharmacy Technician

Walgreens Pharmacy
08.2001 - 01.2007

GED -

Ohio Department of Education

Similar Profiles

CREATE PROFILE
Leah Batchelor