Leah Benedict
Franklin
Summary
Dynamic leader with a proven track record at Hannaford Supermarket, adept in customer service and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by mentoring employees to improve performance. Skilled in decision-making and relationship building, significantly contributing to a positive work environment and operational efficiency.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.
Offering blend of leadership qualities and strong desire to learn and grow within management environment.
Overview
10
10
years of professional experience
Work History
Manager If Customer Service
Hannaford Supermarket
10.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Service Dispatcher
Dead River Company
06.2020 - 11.2020
- Streamlined communication between customers and technicians for timely service delivery.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
Front End Operations Supervisor
Hannaford Supermarket
09.2018 - 06.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers at checkout stations to verify adequate cash supply.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Wireless Consultant
US Cellular Wireless
07.2018 - 09.2018
- Completed statement of work reports to provide correct billing for consultation services.
- Boosted store revenue through proactive promotion of various products, services, and special offers.
- Assisted customers in selecting the best wireless plans, devices, and accessories to meet their unique needs.
- Strengthened brand loyalty by addressing customer inquiries in a timely and professional manner.
- Achieved high customer satisfaction by providing exceptional wireless services and product advice.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Bakery Manager
Hannaford Supermarket
10.2014 - 06.2018
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
Cosmetology - Cosmetology
Empire Beauty School
Laconia, NH09-2015
GED -
Second Start
Concord, NH01-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Shift scheduling
- Verbal and written communication
- Task delegation
- Documentation and reporting
Timeline
Service Dispatcher
Dead River Company
06.2020 - 11.2020
Front End Operations Supervisor
Hannaford Supermarket
09.2018 - 06.2020
Wireless Consultant
US Cellular Wireless
07.2018 - 09.2018
Manager If Customer Service
Hannaford Supermarket
10.2014 - Current
Assistant Bakery Manager
Hannaford Supermarket
10.2014 - 06.2018
Cosmetology - Cosmetology
Empire Beauty School
GED -
Second Start
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