Summary
Overview
Work History
Education
Skills
Timeline
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LEAH B. KLIMCHAK

298 Appleford Road - Helena

Summary

Collaborative leader and professional with a tenacious mindset that strives to improve accuracy and produce positive results. Customer-focused and a skilled asset in numerous industries known for excellent communication. Enthusiasm for overall success of the team, department, and company using qualities of both grit and approachability, while completing every task with willingness and compassion.

Overview

9
9
years of professional experience

Work History

Service Support Representative I

Altec Industries
07.2023 - 12.2024
  • Provided excellent customer service and support within Altec Repair Central, working to ensure repair orders and service requests are being completed as desired in alignment with both Altec Service and Altec Repair Central standards and expectations
  • Coordinated with internal and external customers via phone and email – OEM dealers, third-party vendors, Altec MSTs, Altec MST Supervisors, and employees of Global Rental Company, Altec Nueco, Altec Capital, and JJ Kane
  • Maintained all active email inboxes for Altec Repair Central, by drafting responses to all internal and external customers, dealers, and vendors via the appropriate inbox
  • Exercised caution when taking calls as a service dispatcher, to ensure that safety is a priority for all customers and transport drivers, in addition to the health of the unit
  • Analyzed and review both estimates and invoices for units to determine next steps for an in-process repair, sending the invoice to the proper authorization contact, and uploading invoices to the matching repair order in the system
  • Completed payment requests by creating Global purchase orders, virtual credit cards, and determining Repair Central purchase orders for repair orders in the system (utilizing National Accounts effectively for all active discounts)

Executive Assistant

EverThrive Financial Group
11.2020 - 07.2023
  • Managed incoming email correspondence using Microsoft Office 365 including organizing and archiving emails, delegating tasks, and communicating important details to appropriate team members (responding to emails within the same business day)
  • Maintained professional and personal calendars within Microsoft Outlook and Google calendar including creating invites, scheduling meetings, categorizing events, managing calendar tags, and maximizing time and efficiency for the CEO and family - in addition to calendar comparison with calendars of other team members and advisors in the office
  • Coordinated and completed personal tasks for the CEO such as technology upgrades, booking travel, scheduling appointments for CEO and family, as well as running errands and handling personal property
  • Recruited, onboarded, and trained new employees on basic office procedures and technology related tasks in addition to communicating needed items to the phone company
  • Collaborated with the IT department to setup new employee laptops, transitions to a new laptop/device, and scheduling of needed technology related appointments on behalf of the entire office
  • Purchased all needed items for both personal and professional purposes on behalf of the CEO and family to complete needed projects and pending tasks, while keeping track and uploading all receipts for bookkeeping purposes

Assistant Director

Primrose School of Riverwoods
05.2020 - 11.2020
  • Overall responsibility of managing and overseeing all aspects of the private preschool - including health and safety, enrollment and financial wellness, staffing, training and retention, campus management, and delivery of high-quality education and care
  • Performed all essential functions of each position in the school building as needed - including alternate leadership positions, Teacher, Food Service Teacher, and Bus Driver
  • Demonstrated highly-effective organizational, time management, and multitasking skills required to successfully lead daily operations – answering phones, managing schoolwide calendars, and taking lead in operating a schoolwide carpool line
  • Interviewed new staff members, completed the hiring process with new team members, and conducted training/created a formalized training schedule for all new staff members
  • Completed daily classroom checks to ensure compliance of DHR Minimum Standards – safety of students/staff, teacher cell phone usage and dress code, and cleaning procedures
  • Implemented, planned, and prepared schoolwide and community events - in addition, scheduled routine or impromptu parent conferences and professional development trainings

Management/Admin/Fitness Recruiter

Empower Fitness LLC
04.2019 - 04.2020
  • Overall, served as a leader over all company-wide operations in order to ensure success for the company – advertising, marketing, invoicing, payroll, scheduling, supervising, documentation, contracts, and human resources liaison
  • Monitored the specific Facebook Group Pages of each location (40+ locations) in the U.S. to stay up to date and current with the status of each location (aka temperature checks) and created advertisements
  • Provided extensive training and development for all instructors on staff before the kickoff of each bootcamp
  • Completed payroll weekly for each new instructor location, in addition to completing payroll for all locations in which advertising was completed

Executive Recruiter

VIP Personnel, Inc.
07.2019 - 01.2020
  • Assisted companies with their hiring needs of all levels and in the following areas: Administrative/Clerical, IT/Computer, Bookkeeping/Accountants/CPA/CFO, Medical, Legal, Sales, Management, Engineering, and Architects
  • Communicated with business owners, hiring managers, and human resource departments in the Birmingham area to assist with any temporary or permanent hiring needs
  • Documented and analyzed the needs of the clients that possessed a hiring need, and formulated a “job order” or document with all details regarding the position to be filled
  • Interviewed applicants daily in order to match them with current openings, and marketed applicants to companies searching for an applicant with a specific skillset and background

Premier Relations Manager

Employment Screening Services
12.2018 - 07.2019
  • Developed a trusted advisor relationship with 14 assigned clients
  • Anticipated and monitored at-risk accounts and ensured concerns were managed promptly and appropriately, escalated through the proper channel with third-party vendors
  • Created a department manual outlining and explaining all specific company jargon and processes, presenting all job responsibilities and expectations for each department
  • Successfully navigated the company’s third-party technology and platform provider (Deverus) for background check inquiries on a consistent basis for all clients and consumers

General Education Teacher

Elvin Hill Elementary School
08.2015 - 12.2018
  • Full-time teaching experience with whole group and small group instruction in a 2nd and 5th grade inclusion classroom, collecting and analyzing student data across the curriculum
  • Experience working with students of all abilities and strengths including Autism, Developmental Delay, ADD, ADHD, Speech Delay, and Orthopedic Impairment
  • Shelby County New Teacher of the Year Nominee (2016)
  • Teacher of the Year - Elvin Hill Elementary School (2017)
  • Greater Shelby County Chamber of Commerce Educator of the Year Nominee (2017)
  • Secretary of the EHES Budget Committee, Faculty Lighthouse Team Co-Coordinator, and Continuous School Improvement (CSI) Team Member


Education

Bachelor of Science - Elementary Education

University of Montevallo
Montevallo, AL
12-2014

Associate of Arts - Arts

Jefferson State Community College
Birmingham, AL
08-2012

High School Diploma -

Thompson High School
Alabaster, AL
05-2010

Skills

  • Microsoft Office 365 Suite (Word, PowerPoint, Excel, and Outlook)
  • Microsoft SharePoint
  • Windows 7 and Windows 10
  • CRM systems
  • Google Workspace
  • Service Studio, Repair Central Application, and IBM/Lotus Notes
  • Calendly, LastPass, Box, and Blogger
  • Typing, Filing, Record Keeping, Documentation, Data Entry, and Phone Etiquette
  • Digium Switchvox Phone System, CISCO IP phones, and CX One Integrated Softphone
  • Customer complaint handling and escalation
  • Sales and technical support
  • Service scheduling, vehicle assessment, service estimates/recommendations, and work order interpretation
  • Call Center experience and client rapport
  • Account management and problem resolution
  • Multitasking abilities and calm under pressure
  • Customer service excellence and organizational skills
  • Adaptability and flexibility
  • Task and work prioritization time management

Timeline

Service Support Representative I

Altec Industries
07.2023 - 12.2024

Executive Assistant

EverThrive Financial Group
11.2020 - 07.2023

Assistant Director

Primrose School of Riverwoods
05.2020 - 11.2020

Executive Recruiter

VIP Personnel, Inc.
07.2019 - 01.2020

Management/Admin/Fitness Recruiter

Empower Fitness LLC
04.2019 - 04.2020

Premier Relations Manager

Employment Screening Services
12.2018 - 07.2019

General Education Teacher

Elvin Hill Elementary School
08.2015 - 12.2018

Bachelor of Science - Elementary Education

University of Montevallo

Associate of Arts - Arts

Jefferson State Community College

High School Diploma -

Thompson High School

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LEAH B. KLIMCHAK