Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Blair

Fairview

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

19
19
years of professional experience

Work History

Supervisor of Operations

McLaren Medical Group
06.2021 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Completed bi-weekly payroll for 20 employees.

Charge Entry Specialist

McLaren Medical Group
02.2019 - 06.2021
  • Streamlined the charge entry process by collaborating closely with clinical staff to obtain necessary documentation.
  • Supported the auditing process, thoroughly reviewing medical records to validate appropriate coding and charging practices.
  • Captured and entered professional charges.
  • Assisted in training new employees on charge entry procedures, promoting best practices for efficient workflow management.

Receptionist

McLaren Medical Group
03.2007 - 02.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Receptionist

Fairview Chiropractic
06.2006 - 03.2007
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Performed x-rays and developed films.


Education

Certificate - Medical Clerk

Kirtland Community College
Roscommon, MI
01-2008

High School Diploma -

Fairview Area School
Fairview
05-2005

Skills

  • Customer service
  • Team development
  • Conflict resolution

Timeline

Supervisor of Operations

McLaren Medical Group
06.2021 - Current

Charge Entry Specialist

McLaren Medical Group
02.2019 - 06.2021

Receptionist

McLaren Medical Group
03.2007 - 02.2019

Receptionist

Fairview Chiropractic
06.2006 - 03.2007

Certificate - Medical Clerk

Kirtland Community College

High School Diploma -

Fairview Area School

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