Leah Blake
Los Angeles,CA
Summary
Dedicated Assistant Property Manager skilled in tenant relations and property management. Known for streamlining processes and enhancing tenant satisfaction, contributing to high tenant retention rates and improved property performance.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
Winn Residential
07.2023 - Current
- Assisted in tenant communication and responded to inquiries promptly.
- Supported property management team with lease documentation and compliance processes.
- Maintained accurate records of maintenance requests and tracked resolutions.
- Coordinated property showings and assisted prospective tenants during tours.
- Helped organize community events to foster resident engagement and satisfaction.
- Conducted regular inspections of properties to ensure compliance with safety standards.
- Utilized property management software for scheduling and tracking maintenance tasks.
- Provided administrative support by managing correspondence and filing systems efficiently.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
Education
High School Diploma -
John Marshall High School
Pasadena, CA06-1985
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant dispute resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff management
- Property management
- Payment collection
- Onsite tours
- Property inspections
- Payment management
- Rent collection
- Housing regulations
- Application process proficiency
- Policy enforcement
- Records management
- Appointment scheduling
- Property inspection
- Business processes and procedures
- Showing and leasing of units
- Contract negotiation
- Emergency response planning
- Property management expertise
- Occupancy management
- Property maintenance
- Issue escalation
- Cash management
- Training and mentoring
- Building maintenance
- Record keeping
- Lease agreement review
- Resident retention
- Vacant unit monitoring
- Tenant conflict resolution
- Lease administration
- Security deposit refunds
- Multi-family property management
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Monthly fee and payment collection
- Customer service-focused
- Decision-making
- Financial budgeting and reporting
- Property showing
- Schedule coordination
- Violation resolution
- Personnel management
- Tenant and eviction laws
- Microsoft office
- Employee motivation and guidance
- Disturbance handling
- Clear communication
- Tenant eligibility determination
- Client relations
- Deposits management
- Grounds and facility inspection
- Rent pricing optimization
- Tracking operating expenses
- Fair housing mandates
- Work planning
- Maintenance management
- Local and state laws
- Vacancy marketing
- Dispute handling
- Maintenance oversight
Timeline
Assistant Property Manager
Winn Residential
07.2023 - Current
High School Diploma -
John Marshall High School