Leah Bond
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes patient care, recommending opportunities for improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
PCMH Care Coordinator
Harborview Medical Services
05.2016 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Women's' Merchandising Manager
Old Navy
03.2006 - 03.2017
- Comfortable in fast-paced emergency situations and adept in crisis management
- Successful in managing time, prioritizing tasks, and exercising the sound judgment required to improve the quality of patient care
- Known for the ability to quickly and effectively discern needs, solve problems, and strengthen relationships with a high volume of diverse patients and family members while maintaining a composed, diplomatic, and helpful manner
- Utterly dependable and constantly seeking opportunities to assume ownership.
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Monitored stock levels and product sales to determine purchasing needs.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
Surgical Coordinator
01.2014 - 04.2016
- Coordinated with facilities to set up surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Checked patients in and out and collected payments.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Prepped operating rooms and booked necessary equipment and supplies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
Front Desk Supervisor
Lynn Pierri DDS
01.2014 - 01.2016
- Coordinated with facilities to set up surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated daily operating room calendars with accurate appointment schedules.
- Checked patients in and out and collected payments.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Prepped operating rooms and booked necessary equipment and supplies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
River Ridge High School
New Port Richey, FloridaSkills
- Compliance Advisory
- Instructional Materials Development
- Emergency Readiness
- Rehabilitation Programs
- Medicare Compliance
- Patient Education
- Care Planning
- Organizational Skills
- Manage Records
- Scheduling
- Administrative Staff Supervision
- Patient Data Management Systems
- Patient Health Information Access
- Medical Programs Implementation
- Case Management
- Patient Care and Monitoring
- Equipment Care
- Train Employees
- HIPAA Guidelines
- Preventive Care
Timeline
PCMH Care Coordinator
Harborview Medical Services
05.2016 - Current
Surgical Coordinator
01.2014 - 04.2016
Front Desk Supervisor
Lynn Pierri DDS
01.2014 - 01.2016
Women's' Merchandising Manager
Old Navy
03.2006 - 03.2017
River Ridge High School
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