Leah Bostic
Norristown,PA
Summary
Encouraging , and compassionate manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Macy's
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Director ,In Store
Macys
06.2021 - 07.2023
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Manager Business Administration
Macys
03.2021 - 07.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Merchandising Manager
Macys
08.2019 - 03.2021
- Increased sales by developing and implementing successful merchandising strategies.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Sales Manager
Macys
06.2015 - 07.2019
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Science - Biology
Tennessee State University
Nashville, TN06.2009
Skills
- Leadership Development
- Team motivation
- Team Building and Leadership
Timeline
Store Manager
Macy's
07.2023 - Current
Director ,In Store
Macys
06.2021 - 07.2023
Manager Business Administration
Macys
03.2021 - 07.2021
Merchandising Manager
Macys
08.2019 - 03.2021
Sales Manager
Macys
06.2015 - 07.2019
Bachelor of Science - Biology
Tennessee State University
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