Leah Brenner
Lakewood
Summary
Dynamic and results-driven administrator with a proven track record at Kindly Direct Care,
A dedicated administrative professional with strong background in managing agency operations and driving organizational success. Proven ability to streamline processes and foster collaborative team environments that adapt to evolving business needs. Exceptional organizational and multitasking skills, coupled with commitment to delivering high-quality services with client satisfaction.
Overview
14
14
years of professional experience
Work History
DDD Agency Administrator
Kindly Direct Care
05.2022 - Current
- Established comprehensive performance metrics to evaluate organizational success and drive continuous improvement efforts.
- Oversaw HR training, coaching, mentoring and staff retention.
- Ensured compliance with all relevant regulations governing the operations of agencies in our sector.
- Optimized resource allocation, balancing workload demands while maintaining high-quality service delivery standards.
- Coordinated staff training programs to improve overall competency and performance levels within the organization.
- Increased employee engagement by developing tailored professional development programs and fostering a positive work culture.
- Enhanced agency operations by streamlining processes and implementing efficient systems.
- Developed strong relationships with clients, resulting in increased satisfaction and retention rates.
- Managed a team of professionals, providing guidance and support to ensure high-quality service delivery.
- Managed day-to-day development issues.
- Prepared operational and salary budgets.
Home Care Agency Administrator
Eagle/Siblings Home Care Services
09.2011 - 04.2022
- Oversaw contract negotiations, ensuring favorable terms for both client satisfaction and agency profitability.
- Created an environment conducive to teamwork by promoting open communication channels among employees at different hierarchies.
- Coordinated staff training programs to improve overall competency and performance levels within the organization.
- Enhanced agency operations by streamlining processes and implementing efficient systems.
- Developed strong relationships with clients, resulting in increased satisfaction and retention rates.
- Ensured compliance with all relevant regulations governing the operations of agencies in our sector.
- Managed a team of professionals, providing guidance and support to ensure high-quality service delivery.
- Managed day-to-day development issues.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Observed all laws, regulations and other applicable obligations.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Processed employee expense reports quickly to prevent delays in payouts.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Junior Accountant
Cope Institute
NY01-2011
Bachelor of Science -
Testing And Training International
NY01-2010
Skills
- Performance metrics
- Regulatory compliance
- Resource allocation
- Staff training
- Client relationship management
- Operational efficiency
- Team collaboration
- Team development
- Process streamlining
- Problem-solving abilities
- Adaptability and flexibility
Timeline
DDD Agency Administrator
Kindly Direct Care
05.2022 - Current
Home Care Agency Administrator
Eagle/Siblings Home Care Services
09.2011 - 04.2022
Junior Accountant
Cope Institute
Bachelor of Science -
Testing And Training International
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