Leah Bright
East Windsor,NJ
Summary
Driven and solution-focused with strong ability to streamline business processes and enhance operational efficiency. Comprehensive understanding of project management, coupled with proficiency in team leadership and performance optimization. Dedicated to achieving measurable improvements in operational workflows and contributing to organizational success.
Overview
17
17
years of professional experience
Work History
Supervisor of Business Operations
Rider University
08.2022 - Current
- Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards for 10 departments under the Enrollment Management Division
- Create & manage the general ledger and ensure all transactions are properly recorded and reported. Oversee the preparation of monthly, quarterly, and annual financial statements
- Assist in the development and management of the Enrollment Management Division's annual zero-based budget
- Monitor and report on budget variances, ensuring expenditures are within approved limits
- Provide financial projections and forecasts to support strategic planning and decision-making
- Ensure compliance with all relevant financial regulations, university policies, and accounting standards
- Oversee accounts payable and receivable processes to ensure timely and accurate processing of invoices and payments
- Reconcile credit card statements and manage cash flow to ensure financial stability
Supervisor of Admission Operations
Rider University
10.2019 - 08.2022
- Assisted the Dean of Enrollment in supervising the daily duties of 7 support staff members
- Oversaw daily operations of the department to ensure a smooth workflow and timely completion of tasks
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Prepared purchase orders, maintained records and processed invoices & staff expense forms
- Implemented cost-saving measures, significantly reducing operational expenses.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Liaised internal relationships and service experiences between the Admissions department and other campus departments such as the Registrar, Bursar, Cashier, Budget Office & Disbursements
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Troubleshot applicant issues and resolved all matters for effective customer service
- Maintained inventory of recruitment literature, mailing supplies and general office supplies
- Interviewed, hired and trained administrative assistants & student workers
- Coordinated meetings on behalf of the Dean of Enrollment, including invitations, room reservations and catering orders
Administrative Associate
Rider University
07.2007 - 10.2019
- Provided administrative support to over 36 staff members while contributing to the efficiency of the office
- Processed new student applications & packets: checked loose records, monitored status of files and performed follow-up to maintain accuracy of applicant records
- Provided exemplary customer service to inquiries, applicants, parents and counselors in regards to update on application status
- Calculated grade point averages to assist with file pre-reads for counselor decisions on student admission
- Served as graduate admission team leader & assisted with project management, planning & implementing graduate events
- Assisted with implementing ideas on how to communicate more effectively within the Office of Admission, Enrollment Management Division and the University as a whole to enhance & improve the student experience
- Elected Secretary of AFSCME Union due to leadership skills and ability to effectively communicate to fellow union members
Education
Bachelor of Science - Business Management
Rider University
Lawrenceville05-2026
Skills
- Operational efficiency
- Staff training and development
- Sales operations
- Logistics management
- Business process reengineering
- Excellent oral and written communication
- Operations management
- Motivational leadership
- New hire training
- Budgeting and forecasting
- Microsoft office proficient
Outstanding Achievement Award in 2009 & 2014
I received the Outstanding Achievement Award in 2009 & 2014. This award is given to employees who have gone above & beyond their typical responsibilities. Employees who have made a significant contribution to Rider University through exceptional performance & exceeding goals.
Timeline
Supervisor of Business Operations
Rider University
08.2022 - Current
Supervisor of Admission Operations
Rider University
10.2019 - 08.2022
Administrative Associate
Rider University
07.2007 - 10.2019
Bachelor of Science - Business Management
Rider University
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