I am an aspiring professional who has profound and thorough understanding of administrative management, investigative techniques, the United States Criminal Justice System, and sustain an established of the utmost integrity, responsibility, reliability, and proficient organizational skills that will provide unique perspective and add unprecedented value to your organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Skidmore & Associates, Inc.
04.2023 - Current
Uncovered critical evidence by conducting thorough background checks and research, and by leveraging diverse investigative tools and resources such as public records databases and online search platforms for client cases.
Exceeded client expectations by delivering professional, comprehensive reports detailing case findings, and delivering comprehensive GPS reports detailing the location of subjects in a timely manner.
Analyzed surveillance notes, footage, and photos to ensure quality reporting of investigative cases.
Uploaded case related material into case management system each day.
Upheld ethical standards by maintaining strict confidentiality and professionalism of sensitive client information at all times.
Established trust with clients by consistently keeping them informed of progress updates throughout the course of the investigation.
Enhanced transcription accuracy by proofreading and editing transcribed documents for spelling, grammar, and punctuation errors.
Analyzed phone records provided by clients.
Reversed phone numbers from phone records provided by clients.
Conducted skip traces of subjects to obtain their current residence.
Produced detailed invoices including all expenses incurred during investigative cases in a timely manner.
Collected and processed invoice payments received from clients.
Maintained confidentiality of employee records and payroll information.
Completed payroll accurately and timely to meet employee expectations.
Reviewed timesheets and generated paper checks for employees.
Maintained detailed records of process service attempts, ensuring accurate reporting and successful case resolutions.
Enhanced organizational efficiency by updating internal databases with accurate information on completed process services.
Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
911 Telecommunicator
York County 911
01.2023 - 04.2023
Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Maximized caller safety by providing clear instructions for emergency situations.
Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Guided callers through emergencies using pre-arrival instructions until help arrived on scene.
Intern
Skidmore & Associates, Inc.
05.2022 - 08.2022
Executed and conducted extensive research, such as background checks, for investigative cases.
Compiled comprehensive reports, summary affidavits, and GPS reports.
Served individuals with court-ordered paperwork
Scheduled appointments for clients with investigators.
Waitress
Monterrey's of Clemson
03.2022 - 05.2022
Checked in with customers periodically to assist with additional needs or requests
Advised guests on appropriate combinations of food and drinks, accommodated requests, and noted preferences
Worked in fast-paced environment, handled multiple priorities, and learned new procedures
Delivered genuine hospitality and greeted customers upon arrival.
Hostess/Food Runner
Towne Tavern
08.2018 - 01.2019
Assigned patrons to tables suitable for needs and restaurant section rotation
Prepared reservations and documented customer requests resolved matters and determined and specified precise wait times
Cultivated positive guest relations by managing information and orchestrating speedy seating
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Criminal Justice
Clemson University
Clemson, SC
12.2022
Skills
Verbal and Written Communication
Dependable and Trustworthy
Ingenious Problem-Solving
Conflict Tenacity
Decision Making
Self-Motivated
Certification
Public Safety Citizen's Academy, Clemson University Police Department, 10/2021, 11/2021
Pickens County Victim Advocate, 01/2022, 05/2022
South Carolina Licensed Private Investigator, 05/2022, 05/2023
Red Cross/First Aid & CPR Certification, 12/2022, 12/2024